Clarifications:

Use cases

1. The search feature is to search for acontacts or group by name

2. Messages by text

Goal:

Improve the user experience

Solutions:

Group/person search:

1. Allow group admins to make the group discoverable and allow the interested cohorts to join the group using

– directly using the link provided

– Post Admin approval

Messages search:

Current pain points:

1. too many search result making difficult to find the required result

2. Single search box for both contact search or message search making it difficult to find the results

Solution:

Advanced search option

– Select with the filters:

– from contacts, group list

– content type: image, pdf, word file etc.

– from a date and to date filters

All:

1. Voice search option

2. Image search option to find out the exact communication.

Metrics to track:

1. Search results click through rate

2. % of users using the advanced search feature/ percentage of users for search option