What is an example of a poorly designed product? Why and how would you improve it?
- Nathan Endicott
Okay so the objective is to describe a product which I think is poorly designed despite of what market sentiments are around this and how the product is performing currently. Okay understood, so the way I would like to go about it is first I will state what are the factors which I look in a product to tell it is a good product. Then will see how a particular product doesn’t follow this and that’s why I called it a poorly designed product. For me a product is great if it is having these qualities
- Actually solving user problem
- Aesthetically pleasing
- Intuitive to use and good user experience
Kindle Desktop App is app is failing in the following 2 attributes
- Solving user problem
- Intuitive in design
- The ability to highlight and add notes are not solving user problem , in desktop app this 2 different features. The highlight feature lets you to highlights the text and add it as an entry in the sidebar. The add note feature allow you to select the text associate with it and let you add a personal note and add as a new entry in the side bar. I think there is no such need. You will be ending up giving 2 different entries for the same text one for highlighting and one for adding the text. Another issue in this is there is not way to search the highlighted note or the one you have added text for. They should be indexed under separate chapter.
- The ability to track the last read page , in this they should give us the page number and the description should be or some highlighting should be there , but they gave us vague number like 5403 , I think it is the number of last word you read. That isn’t solving the problem.
- Aesthetically not very pleasing because in case of table , it case of the big tables they spill over 2 pages with column of the table misaligned. They can reduce the font of the table a little but let it fit in the same app.
To summarize, I find that the Kindle App desktops has a few design weaknesses: its Highlight and Add Note features are not useful; the Location feature is not understandable, and the layout of large tables breaks the reading flow. Amazon markets the Kindle as the best device on the market for reading, but related Kindle products like the Kindle App for desktops does not help support that message. Improving the design deficiencies I mentioned will strengthen the Kindle brand image.

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