- Natasha Martin
- CLARIFY:
- Is the search engine you’re imagining similar to Google or Bing? Yes.
- Is there a specific market in mind? You choose.
- Is there a goal to keep in mind? You choose.
- APPLE BACKGROUND: Apple’s mission is to bring the best personal hardware and software products to the world. If it were to enter the search engine market, it would want to create the best search engine possible in line with its mission.
- SWOT:
- Strengths: Apple has significant brand recognition and a loyal customer base. It’s known for designing very innovative products that push boundaries. It also has a large customer base which it could pull from. Apple also offers its own browser Safari, so a search engine built into it (similar to Google Chrome) could give it an additional edge.
- Weaknesses: A search engine is a new area for Apple to venture into. It requires significant data reach and there is already sizeable competition in the market. This type of build requires additional speciality that Apple may not have in its current workface. (More in threats.)
- Opportunities: Apple devices currently default to using Google search. The opportunity to bring search in house to Apple is in line with Apple’s previous builds. We’ve seen Apple bring similar applications like Music, Fitness, Apple Pay into the iOS and OS ecosystem to keep everything Apple owned. Apple devices could come equipped with default Apple search engines, which gives it an advantage. Also, Apple is known to design premium products / has a strong emphasize on design. Search engines are generally fairly similar. Apple has the opportunity to break this mold and design a better search engine.
- Threats: Google is the biggest competitor to Apple. It already dominates the search engine field and is by far the superior / most widely used search engine. It has had plenty of opportunity to build its search engine algorithms and expand its capabilities. Apple risks its brand by launching an inferior search engine. For example, when it launched Apple Maps, there were significant issues, which required brand damage. Google Maps still dominates the mapping landscape.
- STRATEGIC CHOICES: There are two strategic choices.
- Launch search engine
- Don’t launch search engine
- EVALUATION CRITERIA:
- Customer Acquisition: The ability to attract additional customers to Apple / expand its base
- User Experience: How the user will interact with the search engine
- Engagement: How often will the user interact with the Apple search engine
- Technical Build: How complex the search engine build will be
- Hardware: Additional hardware / servers Apple may need to purchase to manage a search engine at scale
- Resources: Engineers, designers, product teams, etc. to build the search engine. Also includes time and cost of building the search engine.
- Revenue: Revenue potential from advertisements based on customer data or SEO, etc.
- Competition: Existing competition in the marketplace (ex. Google, Bing, Yahoo, etc.)
- EVALUATION:
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Evaluation Criteria Weighting Reason Customer Acquisition Low Potential to acquire new customers via a browser. If Apple devices default to Apple search, likely the person using the device is already an Apple customer. It will be difficult to pull other non-Apple device users away from Google on browsers like Chrome or Firefox that already have default browser settings that likely are Google for most people. User Experience Medium Apple must launch a significantly powerful search engine to rival Google. It likely will be able to design a better UI potentially given its strength in design. Engagement Low Very difficult to pull people from Google initially. Will have to prove search engine’s worth which takes time. Technical Build High Google has had years to develop a superior search engine. Others like Bing have not been able to compete as well. The build will be extremely complex. Hardware High To scale a search engine at the magnitude of Google, etc. will require many servers distributed around the world. Resources High Many resources required to Revenue Medium If Apple can build a successful search engine, there is a lot of data it can use for ads. Apple has taken a strong data privacy stance though, so its stance may hinder it from building an ad business like Google’s. Competition High Significant competition from Google
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- RECOMMENDATION: Given the extent of resources Apple needs to invest in and the serious competition threat from Google, I do not recommend building a search engine at this time. If Apple is interested in going into search, a potential could be to start smaller and build out a smaller search engine that specializes in one area (like music – where Apple already has footing in).

Apple