Clarifications:

Broadly who do you classify as elderly for target group: People with decent cognitive skills, have some education, with at least some?  – Yes

Channel: Mobile – Yes

What is included in Note taking: make checklists, recording information or something else? – Make your own assumptions.

Target users:

1. Adept at using smart phone – use whatsapp, watch youtube, Netflix, send emails, do stock trading, actively use bank apps, less skeptical of tech/ tech’s capabilities
2. Moderate user of smart phone features – whatsapp, youtube, Netflix, rarely send emails. Don’t understand tech, skeptical of tech/ ability to use it
3. Hardly use smart phone features – Use smart phone for calling, don’t understand tech and high spectical of tech and their ability to use it.

Scope:

• Targeting users who are adept at using smart phones – These users will be most benefited since they actively use the smart phones. The will be early adopters and will help spread the word to other user groups.
• Mobile

Use cases for a notes:

1. Record items to remember:

Checklists

Record name of an item –  Medicine name, details, Person’s name, whereabouts, Phone

Passwords

2. Determine/ summarize observations:

Money calculations

Thoughts

User journey:

User wants to make a note or retrieve a note -> Opens app -> Searches for his notes OR creates a new one ->  Saves/ updates notes -> Closes it

Pain points:

Creating notes involves typing, which is difficult on the phone

Old notes are difficult to locate

It is not easy to mark items as done in digital checklist

Cannot do quick calculations on a digital notepad

Don’t feel safe with recording passwords, account number in notes

Pain point	Impact, Solvability	Overall priority
Creating notes involves typing, which is difficult on the phone	Medium, Medium	P1
Old notes are difficult to locate	Low, Medium	P5
It is not easy to mark items as done in digital checklist	Low, Medium	P4
Cannot do quick calculations, diagram thinking on a digital notepad	Medium, Medium	P2
Don’t feel safe with recording passwords, account number in notes	Medium, High	P3

Solutions

Criteria for evaluation: User impact, Ease to build,

• AI based tool for recommending next word/ remaining sentence – High, Medium
• Recommendation engine on checklist items for the week – Medium, Low
• Typing with finger with easy edit, erase – Medium, High
• Authentication for accessing password notes – Medium, Low
• Finger gesture based erasing, reformatting note text – High, Medium
• Audio notes – High, Medium

Detailed design : AI based tool for recommending next word/ remaining sentence

• ·       Tap based Navigation to type/ sub-type of note – Type: checklist, password, Open, etc. Sub-type: Checklist>>Weekend shopping list
• ·       Type & sub-type dependent, tool to recommend next word, phrase e.g. based on sub-type (e.g weekend list) – vegetables, fruits based on seasonality, history, popularity
• ·       Freehand typing based word/ phrase suggestion
• ·       Audio based identification of type, sub-type and notes content

KPIs :

For MVP: # app downloads, #DAU, #DA elderly users, #notes/ week, #notes/ user / week, #usage by type of notes

For AI based tool for recommending next word/ remaining sentence

#recommendations made

#user selections done

#user selections done/ recommendation made

#freehand typing based trigger

#times user typed freely

#recommendations made

#user selections done

#user selections done/ recommendation made

#audio based trigger

#times user typed freely

#recommendations made

#user selections done

#user selections done/ recommendation made