How would you design a web search engine for children below 14 years old?
- Rob Martin
Follow these 12 steps roughly.
1) Clarify functionality of search engine
~ Ask questions about what specific are concerns of children under 14 yrs. Is it pornography, etc?
~ Ask if it should be an app or browser page that is the primary use case.
~ Ask where it would be launched: country
~ Do parents want full control of what content is shown to kids & hours.
2) Clarify exact segment & question
~ Ask which age group we should target 1 to 3, 2 to 5, 5 to 8, 8 to 13, etc. This is important so that the content can be tailored accordingly
~ Also, this impacts the exact interface. For kids around age 3, the interface would pretty much be a touch interface with pictures. For kids around 8, it could be a mix. Also, for kids around 12 to 14, we could assume they would have a mobile phone perhaps.
~ Are kids using this search engine for entertainment or for education or both.
~ Do parents want full control of what content is shown to kids & hours?
3) Define target user Persona
~ Jim from Austin, TX
~ Kid age 2.5
~ Lives at home with parents
~ Gone to PRESCHOOL most of the day
~ Has access to iPad
~ Interests: Cartoons, Numbers, Alphabets, Cars
4) Map user journey
~ Depending on the age group chosen. Say 2 to 5, we should map the journey for an IPad based mobile search engine app.
~ User opens iPad for image based search app
~ User opens app and is immediately presented with an option to browse specific categories of content: Science, Math, Cartoons, etc.
~ User browses content via images & arrives at the content they want to see
5) Identify Metrics that should matter
~ Number of times children use app to search relevant content.
~ D/M/Y usage in terms of:
>>> Tapped icons
>>> Viewed/read content
>>> Rating in app store
>>> User feedback in app store
6) Identify use cases & pain points
~ Kids want clickable categories. Current solutions don’t do that.
~ Parents want pornography, stalkers & other bad elements removed like chatrooms. Current platforms are geared for people of all age.
~ Parents should be able to control the hours. Current solutions are not geared towards parents’ controls.
7) Identify solutions
~ Create category based image search engine so that kids can navigate by clicking
~ Create parents dashboard so that kids’ access can be controlled
~ Ensure filters can be applied in terms of what content is available in this search engine
~ Recommendation engine based on past browsing history
8) Prioritize Solutions
Prioritize based on cost, ROI & time to build after MVP has been defined.
The baseline MVP would have to to build the content & categories first so that user feedback can be collected about that functionality. So we would prioritize like this:
1~ Create category based image search engine so that kids can navigate by clicking
2~ Ensure filters can be applied in terms of what content is available in this search engine
The remaining solutions would fall beyond the MVP. Therefore these would be evaluated against ROI, Cost & time to build.
3~ The parents dashboard : Low cost, ROI high say 10%, time to build = 2 months
4~ Recommendation engine – High cost, ROI high say 10%, time to build = 6 months
9) Validate
~ Design some wireframes, prototypes share with target children segment
~ Get feedback to improve designs
10) Iterate
~ Build updated designs
~ Arrive at final design
~ Build actual solution after design has been throughly vetted via wireframes, mockups, etc.
11) Launch & Measure
~ Launch to smaller audience
~ Validate their experience in production
~ Start tracking key metrics & get their early feedback
~ Incrementally launch to a larger audience OR start building the 2nd half of the solution for parents dashboard and then incrementally launch.
12) Do post-launch followup to keep an eye on key metrics
~ Keep an eye on metrics over time.
Google