Cybersecurity, Product Management
For the Privileged Password Management pillar.
In 2020, I successfully launched our Password Safe product to be consumed as-a-Service (SaaS) through our new “Password Safe Cloud” deployment offering within Azure.
For most of 2021, I was the Product Manager for DevOps Secrets Safe, where the customer base was increased by over 10x within 11 months.
My primary lens in products is to place ease of use at the forefront of cybersecurity.
BeyondTrust’s first Engagement Manager.
Spearheaded defining processes and policies that impacted Sales, Sales Engineers, and Professional Services departments.
Mentored and trained other EMs in both BeyondTrust products, as well as policies for how the EM team operates.
Performed Scoping Calls daily, to gather requirements that would, in turn, be placed into Statements of Work or Description of Services.
Developed many iterations of Professional Services packages. In turn, this optimized our ProServe practice by minimizing the quantity of custom SOWs/DOSs written up.
Defined the rules of engagement, in terms of defining processes Sales and Sales Engineers must follow to get the services our customers require. Created simple flow charts to ease adoption of processes.
Created Architecture Diagrams that are used pervaisively across entire organization.
Symark acquired BeyondTrust in 2009Â and adopted BeyondTrust as the new company name.
While still providing Technical Support, expanded responsibilities in both Pre-Sales (Sales Engineer), and Post-Sales (Professional Services Engineer) capacity.
During this timeframe, we were known as “Symark Software”.
During this timeframe, we were known as “The William Morris Agency”.
Troubleshooting and resolving computer related issues for faculty and staff, all over campus
Tutoring UC Berkeley undergraduate students for the Self-Paced Center on the Scheme, UNIX, C, C++, and Java courses.
Working for ISSC (now called Center for Research on Social Change)
Troubleshooting and resolving computer related issues for faculty and staff, all over campus
Tutoring community college students in HTML, C++, and Java courses during senior year of high school.