Customer Experience professional interested in Customer Success and product, as well as all tech that makes people’s jobs easier and lives better.

Total 6 years varied experience in technology at Big Tech and several start-ups.
3 years in retail sales and operations
4 years in software product support
2 years at a financial institution

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I studied Organizational Behavior and Leadership at Harvard University, and continue to be fascinated by the many institutions that make up the fabric of our society.

My training in Sociology and organizational theory taught me that only through first hand experience can you be a qualified expert on something. I took this lesson to heart, and entered the workforce looking to understand what makes successful organizations tick. I bounced around the world of Big Tech for awhile — working in different projects. I have solid experience in 3 areas of interest of the many that I have: operations, product support, and customer experience.

Now, with some experience under my belt, I have identified the following pain points that exist across society: communication, accessibility, democratizing knowledge, and building meaningful connections and communities.

All of my work moving forward will be dedicated to addressing these pain points in one manner or another.

I am also specifically interested in supporting gig economy workers, especially non-FTE’s in Big Tech, as well as First Gen Low Income and Next Gen students, alumni, and workers.

My current projects outside of work-

The Hard Truth about Soft Skills: A deep dive into what soft skills are key to success at jobs and careers
Helping Other Find Jobs

For any inquiries, feedback, or support you’d like to offer regarding these projects or in general, feel free to DM.