Tier 2 Support. IRA & HSA’s, banking products and services specialist. Subject Matter Expert of Online Banking.
Tier 2-3 support Adtech Support. Subject Matter Expert of 10+ Delivery and Targeting Products
I moderated Apple Media content and accounts in order to optimize machine learning and improve of user experience with iTunes and iTunes Apps.
Program Design, Management, Operations, and Data Analysis.
Analyzed and compiled qualitative Excel reports from raw data, library archives, and online reference resources for 2 separate academic research projects regarding corporations and cases of the Equal Employment Opportunity Commission.
Breathed, scooped, talked, cleaned, decorated, and lived ice cream and all things Ben and Jerry’s.
Organized over 30 public events for team bonding and the promotion ballroom dancing, e.g. 6 team dinners for up to 50 members, 6 official gatherings and parties for 50-100 attendees, and 6 social dances for 100-200 attendees.
Directed all social events, providing in-person and remote customer service, guidance, and/or direction.
Fall Clean-Up 2009: Sanitized over 70 student rooms with 9 co-workers in 7 days
Spring Clean-Up 2010: Trained and directed numerous crews of 5-15 students to sanitize over 80 student rooms in under 20 days.
Supported marketing, business, and trading offices on various projects in Spanish and English.
Translated 300 pages of company administrative and financial policy from English to Spanish.
Provided customer service and guidance to 50-100 visitors every hour about exhibits, locations, and information regarding the entirety of the 2010 Shanghai World Expo.