Customer Experience professional interested in Customer Success and product, as well as all tech that makes people’s jobs easier and lives better.
Total 6 years varied experience in technology at Big Tech and several start-ups.
3 years in retail sales and operations
4 years in software product support
2 years at a financial institution
I studied Organizational Behavior and Leadership at Harvard University, and continue to be fascinated by the many institutions that make up the fabric of our society.
My training in Sociology and organizational theory taught me that only through first hand experience can you be a qualified expert on something. I took this lesson to heart, and entered the workforce looking to understand what makes successful organizations tick. I bounced around the world of Big Tech for awhile — working in different projects. I have solid experience in 3 areas of interest of the many that I have: operations, product support, and customer experience.
Now, with some experience under my belt, I have identified the following pain points that exist across society: communication, accessibility, democratizing knowledge, and building meaningful connections and communities.
All of my work moving forward will be dedicated to addressing these pain points in one manner or another.
I am also specifically interested in supporting gig economy workers, especially non-FTE’s in Big Tech, as well as First Gen Low Income and Next Gen students, alumni, and workers.
My current projects outside of work-
The Hard Truth about Soft Skills: A deep dive into what soft skills are key to success at jobs and careers
Helping Other Find Jobs
For any inquiries, feedback, or support you’d like to offer regarding these projects or in general, feel free to DM.
Tier 2 Support. IRA & HSA’s, banking products and services specialist. Subject Matter Expert of Online Banking.
Tier 2-3 support Adtech Support. Subject Matter Expert of 10+ Delivery and Targeting Products
I moderated Apple Media content and accounts in order to optimize machine learning and improve of user experience with iTunes and iTunes Apps.
Program Design, Management, Operations, and Data Analysis.
Analyzed and compiled qualitative Excel reports from raw data, library archives, and online reference resources for 2 separate academic research projects regarding corporations and cases of the Equal Employment Opportunity Commission.
Breathed, scooped, talked, cleaned, decorated, and lived ice cream and all things Ben and Jerry’s.
Organized over 30 public events for team bonding and the promotion ballroom dancing, e.g. 6 team dinners for up to 50 members, 6 official gatherings and parties for 50-100 attendees, and 6 social dances for 100-200 attendees.
Directed all social events, providing in-person and remote customer service, guidance, and/or direction.
Fall Clean-Up 2009: Sanitized over 70 student rooms with 9 co-workers in 7 days
Spring Clean-Up 2010: Trained and directed numerous crews of 5-15 students to sanitize over 80 student rooms in under 20 days.
Supported marketing, business, and trading offices on various projects in Spanish and English.
Translated 300 pages of company administrative and financial policy from English to Spanish.
Provided customer service and guidance to 50-100 visitors every hour about exhibits, locations, and information regarding the entirety of the 2010 Shanghai World Expo.
No Licenses or Certifications Found.