Arun TS
Skill Score
Rookie (2/6)
177
Industries
No Industries Found
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Skills
Evaluated for Product Manager and Consumer PM role archetype
Performance by Category
Communication
0%
Strategy
0%
Design
0%
Technology
0%
Execution
0%
Go-to-market
0%
Top Skills
Agile methodologies API integration Data retrieval Database structure Growth experiments Metrics definition Performance tracking Product requirements System design User feedback review User journey and personas User research Wireframes and mocks Business model design Feature prioritization Listening Negotiation Product roadmap Product vision Relationship building Stakeholder alignment Writing and presentation Distribution planning Market positioning Market analysis
Skill Progression
Experience

Lead Product Consultant – CXP Digi Transformation

Applications : Customer Experience – Troubleshooting Portal Project Summary : Enhancements and innovative solutions for Customer experience on troubleshooting, migration of legacy platform to Pega driven application
? Work with the Business users in formulating the requirements and prioritize them for MVP
? Document the requirements as Epics and further break them down as Features and Stories, maintaining Product Backlog.
? Translate product ideas and vision into actionable work for our development team, including workflows, epics, stories, tasks, and product wireframes. KEY ROLES AND RESPONSIBILITIES
• Onsite Service Delivery Management
• Product Ownership and Product Management
• Product Optimization @Verizon Wireless
• API integration and configuration
• Service and Transition management
• Customer Journey Enhancement.
• Pega Transition

Product Owner (Service Delivery Manager

? Worked at Onsite location for close to an year on requirement gathering and deliverable execution and implementation
? Work closely with key stakeholders such as Strategy, Business and Regulatory teams to understand and document the product needs and requirements
? Participate in Big room planning session with the Project manager/ Delivery Manager and help them in preparing the Project Charter
? Prioritizes work within an agile team and maintain a backlog of future work for consideration/prioritization
? Create and maintain Product Backlog where the requirements are recorded as Features or Stories R n R:
• Product Application/Function: Business Manager/ Product Owner.
• Industry/Domain: Banking and Financial Institutions. Projects and Clients Managed (Geo – Australia):
• Onsite Service Delivery Management @Leading MNC Banking Corporation.
• Product Optimization @Flagship Banking and Finance Corporation.
• Pre-Sales Lead Support @Australian based MNC.
• Service and Transition management @Leading MNC Banking Corporation.
• Customer Journey Enhancement @Internal Organization level. Benefits Delivered:
• 90% Compliance adherence in Customer On boarding process for Australian MNC Bank after second factor authentication.
• Total Contract Value (TCV) – $15M opportunity after the Launch of Green Loan Product was successful in Australia, where 95% of Australians who are dependent on renewable source of energy were eased with Funding process.
• 40% reduction in incident tickets after streamlining the business and support.
• Building and launching BS products and platforms at scale – solutions built using HCL Core Banking engine and other in-house tools and accelerators.
• Manage E2E Product Lifecycle – Collect requirements from marketing and line of business heads. Develop a vision and roadmap, plan deliverables, design and launch products.
• Collaborate with sales and product marketing to define the product go-to market strategies

Product Implementation Analyst – Project Manager

? Requirement Gathering: A series of discovery, brainstorming and inception with the identified stakeholders and product strategy teams.
? Product: Debit cards and ATM transaction processing – ATM Switching.
? Stakeholder for the product backlog items, work closely with development teams to ensure the output to be aligned with expectations
? Host ‘Show and tell’ sessions for scrum team and business stakeholders
? Worked on Falcon- Fraud Navigator tool
? Worked on cards and payments processing for all US regions and certain Asia Pacific regions.
? Worked on Visa/ CUP/ Master Card Certification projects.
? Managed a Team of Dev’s / QA and L1 support to ensure the deliverables.

Onsite Implementation Manager – Project Delivery

? Worked at onsite location in Philippines and Singapore region
? Conduct Project Kick off and discovery sessions to understand requirements and sign off with partner on deliverables
? Debit cards and ATM transaction processing – Switches.
? Worked on Visa/ Master certification process.
? Implemented Contact Less EMV cards and card-less ATM transactions.
? Approve test case and test scenarios prepared and support the testing and business teams during SIT & UAT
? Host Demo session for business/ Stakeholder as and when the functionality is ready iteration.
? Managed a Team of Dev’s / QA and L1 support to ensure the deliverables.

Software Engineer – Requirement Analysis

• Implementations of cheque truncation system and cheque book ordering system.
• L1 Support and point of contact for BAU.
• Involved in suggesting solutions, finding bottlenecks and fine tuning of application.

SUPPORT ENGINEER

• Sanity check and server activities.

Degree Programs

Bachelor of Science in Information Technology

Licenses and Certifications

No Licenses or Certifications Found.