Founder, Principal

Bite Size Elephant, LLC
Full-Time
Arlington, VA
Jan 2019 - Present · 3 yrs 2 mos

Founded a Product Management and Operations consultancy that supports businesses and organizations by helping leaders identify, research, evaluate, and implement the best solutions for their needs.

• Currently advising the digital team at a market-leading industry publishing company to improve their Scrum workflow and processes and help improve quality and velocity for their portfolio of digital products
• Helped the Molly of Denali (PBS children’s show) educational team increase the reach of their materials by 300% compared to peer programs, expanding usage by underserved rural students (approx 9.3 million students). Trained six teams to use a human-centered design process for researching, ideating, and implementing learning materials

Director of Product

HZ
Full-Time
Rockville, Maryland
Mar 2019 - Oct 2021 · 2 yrs 8 mos

Recruited into the advertising agency as a change agent for their digital transformation and to drive new business opportunities by delivering value-engineered solutions for their clients.

• Unified creative disciplines under a standardized, user-centered Agile approach, improving profitability and increasing client and internal satisfaction
• Responsible for hiring and managing a team of 8 product managers and project managers
Productized the company’s core tech stack, variations on React.js/Next.js with a headless CMS
• Moved the digital team onto JIRA to work more efficiently in Agile / Scrum
• Overhauled scoping, estimation, forecasting practices for the digital team, reducing project overages
• Stood up a proper product man agement practice, transitioning from a reactive agency customer model while implementing streamlined process/artifacts including product roadmaps and leading the charge to create embedded partnerships with internal teams
• Created Product Strategy and Vision for the redesign of New York city’s Rockefeller Center site, using UX, A/B testing to create a goal-driven, content-centric site that supports the owner’s high-revenue tourist stops (Rockefeller Center, The Rainbow Room, Top of the Rock) as well as their commercial needs. Site relaunch grew organic search traffic 33% YoY and allowed them to reallocate 13% of their paid search budget
• Worked across several industries—eCommerce, pharma, real estate, finance, food and beverage—to develop goal-driven digital products ranging from landing pages (Organic Valley) to content- and goal-driven sites (RockefellerCenter.com)
• Collaborated with client leadership to establish product vision and product strategy, including go-to-market strategy, and then translated those into actionable requirements and roadmaps with UX/Design/Content/Video/SEO/Development teams
• Led requirements-gathering and prioritization workshops, identified quantitative/qualitative research needs

Director of Product Management

Gannett | USA TODAY NETWORK
Full-Time
McLean, VA
Aug 2013 - Jan 2019 · 5 yrs 6 mos

Created an eight-person product management team that worked with the USA TODAY Network’s 109 newsrooms using our publishing platform. The team employed digital strategy, analytics, research, and UX best practices.

• Increased reader engagement by 1-2% by creating a data analysis tool that combined site analytics with story metadata to identify outlier newsrooms that outperformed others in the network
• Improved CMS workflow, reducing the time to create and publish stories by 2 minutes per story (a 25% reduction)
• Prioritized feature requests from across the network
• Collaborated with Agile teams of UX/Product/Development/Analytics
• Created and rolled out training programs for new features
• Led community engagement with CMS users

Director of User Experience and Design

Gannett | USA TODAY NETWORK
Full-Time
McLean, VA
Dec 2010 - Aug 2013 · 2 yrs 9 mos

Led a team of fifteen designers and UX designers that applied user-centered design to the challenge of making the best local news experience for the USA TODAY Network, 160 news sites with USATODAY.com as the flagship.

• Led the Product Management for the redesign of USA TODAY and migration of all the network sites (120 at the time) onto a centralized platform and headless CMS. The redesign improved reader experience and saw remarkable gains (79% growth in mobile unique viewers, 69% increase in digital revenue) while also winning Webby and Adobe Innovation awards
• Led requirements gathering and facilitated the migration of Gannett’s 129 newspaper and 30 tv sites, onto the redesigned platform, including moving all 159 newsrooms onto a unified CMS
• Managed vendor selection process and relationship for the design agency (Fantasy Interactive)

Director Of Design And Development

Gannett | USA TODAY NETWORK
Full-Time
McLean, VA
Oct 2009 - Nov 2010 · 1 yr 2 mos

Led Gannett Digital’s Product Lab, responsible for design and development of Gannett’s local newspaper sites, as well as MomsLikeMe.com and DealChicken niche products.

• Oversaw product development for Gannett’s portfolio of sites: Gannett’s 129 local newspaper sites and the MomsLikeMe.com, DealChicken.com, FindItNow products
• Staffed and led a cross-disciplinary team (UX/Design/Dev) that launched DealChicken.com
• Hired and managed a team of 10 direct reports
• Moved the organization from SDLC to Agile, hiring and managing cross-disciplinary teams of Product, Project, IA/UX, Design, Dev, QA

Manager/New Product Development

Gannett | USA TODAY NETWORK
Full-Time
McLean, Virginia
Oct 2008 - Sep 2009 · 1 yr

Led product development efforts for Gannett Digital’s flagship product, MomsLikeMe. com, adding enhancements to grow and improve the social network and giving it the tools for communities to flourish

Freelance Writer

Self
Full-Time
Dec 2014 - Aug 2015 · 9 mos

Freelance writer for running and fitness stories focusing on trending stories. Actively work with publications to cater work to fit engagement analytics for social, desktop, mobile consumption patterns.

Head of Product Development

iBelong
Full-Time
McLean, VA
Jul 2007 - Sep 2008 · 1 yr 3 mos

Responsible for Product Development for a small, group-centric social networking product. Brought the product to Alpha, working with local product management and design teams and selecting and coordinating offshore development teams in Guadalajara, Mexico, and the Ukraine.

Principal Product Manager

AOL
Full-Time
Dulles, Virginia
Oct 2006 - Jul 2007 · 10 mos

Responsible for Product Management of the elements of the Search platform at AOL, including taxonomy and tagging tools and systems, publishing. Managed two remote Product Managers working in AOL’s NYC office.

Senior Manager

AOL
Full-Time
May 2003 - Oct 2006 · 3 yrs 6 mos

Managed the Snapshot/Starship layer that added rich results (deep links) for Search results pages. Implemented a related ad links system to better monetize the search results pages.

Chief Mash Officer

AOL
Full-Time
Apr 2006 - Oct 2006 · 7 mos

Lead a team of innovators creating, strategizing, and evangelizing mashups for AOL Search

President, Owner

Radiant Ideas, Inc
Full-Time
Aug 1999 - May 2003 · 3 yrs 10 mos

Provided Internet Consulting, Web Development to Stephen King (www.stephenking.com), Nicholas Sparks (www.nicholassparks.com), Eastern Maine Healthcare, Maine Manufacturing & Education Partnership, WomensMarketplace.com

Production Director

Maine InternetWorks, Inc
Full-Time
Apr 1998 - Jul 1999 · 1 yr 4 mos

Oversaw the flow of projects through the Web Design & Development team, from sale to delivery.

Teacher, Writer in Residence

Lycée of Peoples Diplomacy
Full-Time
Aug 1994 - May 1997 · 2 yrs 10 mos

In addition to my teaching duties for this private high school in Syktyvkar Russia, I was responsible for creating new texts for them to study with. Created and published a Country Study book that is still in use today.

Publisher Representative

John Wiley and Sons
Full-Time
1991 - 1994 · 3 yrs

Represented the College Textbook publisher, John Wiley and Sons, in sales territories in central Pennsylvania and Cleveland

Degree Programs

English Literature

University of Michigan
1991 - 1994 · 3 yrs

Honors

University of Maine
1991 - 1994 · 3 yrs

Licenses and Certifications