Staff Product Manager (Lead), Technical – ML-based

Full-Time
Oct 2023 - Nov 2023

• Developed from scratch two separate 3-year product strategies and roadmaps for marketplace simulation and elastic supply planning by identifying high impact use cases and creating a prioritization framework in line with company goals, resulting in VP-level alignment and prioritization across 5 product teams (over 300 teammates)
• Launched ML-based fleet simulator by modeling geo-based demand, routing, and rider behavior to test and tune marketplace positioning, matching, and summoning algorithms, reducing enterprise risk and rider ETA by 20%
• Launched algorithm-based elastic supply plan that provides optimized fleet deployment, vehicle allocations, and charging schedules to operations, increasing fleet utilization by 25% and reducing cost by 30%

Staff Product Manager, Technical – Customer Success and Telephony

Full-Time
Nov 2022 - Oct 2023

• Launched large-language model (LLM) supported mobile chat and agent response (with safety guardrails) to expediate context sharing between riders, support agents, and law enforcement, reducing response time by 28%
• Led company-wide safety critical initiative (60 member XFN team) to launch a fail-safe telephony system with 99.99% reliability to support rider, agent, and emergency personnel calls, reducing dropped calls by 99%
• Launched skills-based algorithmic agent matching for email, mobile chat, and calls, increasing NPS by 36%

Prowess

Full-Time
Oct 2020 - Nov 2022

Took on the ambitious challenge to fix hiring by envisioning and building a merit-based AI/ML algorithm-driven talent marketplace from scratch. Acquired 30K users, placed 345 professionals with a B2C and B2B subscription product

Head of Product and Operations

Full-Time
Nov 2019 - Feb 2020

• Grew the $130M Degrees product line by defining quarterly goals, allocating resources, defining go-to-market strategy, and closing partnership deals, resulting in 8% quarterly growth

Senior Manager, Product – Technical, ML Recommendation and Retention Systems

Full-Time
Dec 2017 - Oct 2019

• Led 4 PMs to launch a ML-based dropout prediction and intervention tool that flags high-risk students and initiates automated and manual (by course mentors) check-ins with learners, reducing dropout rate by 32%
• Launched demand forecasting and pricing tool by surveying 500K learners, transforming 100M on-platform searches to vector embeddings, and analyzing competitor pricing, resulting in 1.5x enrollments and 1.2x LTV
• Led new performance-based admissions initiative enabling learners to ‘show don’t tell’ their competency by creating ML-based course recommendations using on-platform activity, leading to 2x revenue and 4x LTV/CAC

Senior Product Manager (0 to

Full-Time
May 2016 - Dec 2017

• Found PMF for category-defining affordable online degrees by leading 30-member team to conduct user research, identify pain points and launch MVP with a university partner, leading to 10K applications and 94 enrollments

Technical Founder and Chief Executive Officer – AI-based

Talent
Full-Time
Oct 2015 - Feb 2020

• Learned full-stack development and bootstrapped a team of 11, generating high six-figures in revenue; led go-to market by running cold outreach (8% CTR), improving SEO (DR 65), and closing 20+ deals
• Interviewed 100+ job-seekers to build algorithmic skills evaluation and feedback system that helped them know target skills, build skills with projects, receive expert-feedback, and match with jobs, impacting 30K job-seekers
• Interviewed 50+ recruiters and hiring managers to design and launch algorithm-based candidate profiles that helped them discover, screen, and hire talent based on skills, resulting in 345 placements

IXL Learning Feb 2020 – July 2020
Led B2C (Families), B2B (School Districts) and B2B2C (Teachers) international subscription business for a K-12 adaptive learning multi-sided marketplace with 15M MAUs, increasing revenue by 15% Head of Product, International Experience – Subscription Growth and Retention
• Led 3 PMs and cross-functional team to analyze international user engagement data and prioritize launch of six remote learning hubs for 10M students, 300K parents, and 200K teachers, resulting in 15% increase in revenue
• Launched live messaging tool to enable real time communication between students and teachers during COVID-19, resulting in 300K+ messages per month and 12% increase in student retention

Coursera Oct 2015 – Feb 2020
Led 80+ member cross-functional team (including 4 PMs) to build $130M+ revenue degrees business while lowering cost of Higher Ed by 60% on the world’s leading online learning multi-sided marketplace with 110M learners

Business Development Manager, Credentials Marketplace

Full-Time
Oct 2015 - May 2016

• Managed marquee accounts (Stanford, Penn, UC system) and negotiated $5M partnerships to monetize Stanford content, achieving 200% revenue growth

Corporate Strategy Manager

CUMMINS
Full-Time
May 2013 - Oct 2015

Led product and go-to-market strategy projects for the CEO’s office of a $29B market cap Fortune 500 energy player Corporate Strategy Manager
• Led 6 member team to perform commercial feasibility analysis and develop go-to-market plan for an economically viable product for electricity generation in India and Africa, helping customers save $2500/year
• Built risk mitigation framework to avoid competitive threats for $6B business by interviewing engineering and business leaders to identify high value features, short list investment opportunities and forge product partnership

Senior Technical Product Manager, Digital Transformation

PricewaterhouseCoopers
Full-Time
Aug 2007 - Jul 2012

Led 25+ engineers on supply chain optimization and workflow automation projects, saving $120M in costs Senior Technical Product Manager, Digital Transformation (Enterprise SaaS)
• Launched route recommendation tool at a consumer goods company by analyzing warehouse proximity, SKUs distribution and order history, resulting in 52% reduction in delivery delays
• Overhauled procurement, inventory and quality workflows at a $5B industrial player by building budget approval thresholds, barcode-based inventory tracking, and customized SKU-based inspections, reducing returns by 73%
• Launched fund allocation tool for World Bank to grant $500M to 170 research centers (50K employees) by automating grant approval process, fund usage tracking, and reporting, reducing grant approval time by 45%

Cruise
Full-Time
- Nov 2022

Led team of 40 engineers to build algorithm-based marketplace and customer success products, increasing rider safety and optimizing autonomous vehicle fleet operational efficiency

Degree Programs

Master of Business Administration

University of Virginia Darden School of Business
Master of Business Administration
Aug 2012 - May 2014

Bachelor of Engineering in Electrical Engineering

Birla Institute of Technology
Bachelor of Electrical Engineering
Aug 2003 - May 2007

Self-taught Full-stack Development

Self-taught Full-stack Development
Aug 2020 - Jul 2022

Licenses and Certifications

No Licenses or Certifications Found.