Lead Experience Manager
- Verizon
- Full-Time
- Oct 2020 - Present · 1 yr 8 mos
I work on Customer Journeys made for thousands of users and across products. A key aspect is to serve as a partner to multiple teams, which includes owning roadmaps, running a cross-functional process to define a vision/roadmap, conducting user research studies, designing scalable/thoughtful processes that serve our customers to the best.