Senior Product Specialist
- Sprinto
- Full-Time
- Nov 2022 - Jan 2023
healthy cloud operational practices.
11/2022-08/2023, Achievements/Tasks
Managed and optimized a portfolio of 10 key customer accounts, driving seamless onboarding and achieving rigorous security certifications; conducted gap analysis, coordinated with auditors, and successfully obtained certifications within tight deadlines. Addressed compliance product inquiries, troubleshooted over 800 issues with assistance of engineers and developers, and provided guidance, boosting customer satisfaction and user engagement. Contributed to product documentation development,including user guides and training materials, increasing product adoption by 20%. Identified and comprehended client compliance process requirements, seamlessly integrating them into the production process in close collaboration with engineers.
