Associate Product Manager, VakilSearch
- VAKILSEARCH.COM
- Full-Time
- Chennai, TN, India
- Jan 2020 - Apr 2024
VakilSearch is an online platform that provides tailor-made legal and compliance services to startups, corporates, andprofessionals predominantly in India.
• Significantly elevated customer onboarding, facilitating a smooth transition from conventional paper-based methods to digital platforms in under 2 minutes.
• Automated renewal processes, increasing customer retention from 60% to an impressive 85% leading to 4.2 star rating on the play store.
• Identified and executed partnerships with NBFCs and Law firms, generating an additional revenue stream of 45 Lakhs annually, contributing to the company’s sustainable growth trajectory.
• Introduced self-serve flows for gateway services, simplifying service discovery, payment collection, and information submission, resulting in a 60% increase in process completion and a substantial rise in customer satisfaction leading to 4 star rating on the play store.
• Implemented Web Automations and document generators, slashing application processing times from hours to minutes across multiple portals, thereby boosting executive efficiency by 3x.
• Introduced Smart-i, a revolutionary invoice extraction solution, improving GST filing team efficiency by 114% and reducing human error to a remarkable 2%.
• Pioneered the launch of India’s Directory for Judgments and Cases, attracting a new revenue stream of 3 Lakh per month and enhancing cross-selling opportunities to generate 6 Lakh per month.