– Develop and implement strategies to build awareness and adoption of retail USSD and WhatsApp Banking solutions.
– Using data to analyze & predict customers’ mobile banking service needs as a way of enhancing customer experience.
– Managing user experience, and customer expectation across all digital platforms.
– Adhere to and ensure compliance of all business transactions to the set standards of the bank and regulatory authorities.
– Regularly conduct market research activities to assess customer attitudes to the current product range and new products/solutions.
– Support the development of training plans for the sales teams on new offerings.
– Ensure optimal reliability and availability of the banking channels.