Technical Product leader with extensive engineering, solutions architecture, and customer success background.
Experience in product management, ecosystem growth and development, APIs, ChatOps, Developer Experience (DX), DevSecOps, Partner Management, UX, co-build practices, and services productization.
Responsible for customer onboarding experience and services productization.
Spearheaded Netwrix Auditor integration strategy (exposing product REST API) to extend product capabilities and provide support for custom add-ons development for Netwrix partners, Managed Services Providers, and internal professional services teams.
Led cross-functional Customer Delivery team of 5 engineers focused on large-scale implementation projects of Netwrix Auditor platform. Executed scalability planning and performance analysis, ran benchmarks, performed data collection parameters tuning (parse, filter, mask data with JSON and XML).
Built and ran Customer Service org. of 8 people, supporting functions of Technical Support (two tiers), Pre-Sales (product demos and POCs), and Product Marketing (webinars).
Performed quality control testing of Netwrix Change Auditor platform: change auditing software for Microsoft Infrastructure stack including Windows Server, SQL Server, Active Directory, SharePoint.
Performed quality control testing of Microsoft Dynamics platform applications for manufacturing industries.
No Licenses or Certifications Found.