* Improve customer experience and drive growth
* Launched new products to market demands
* Scorecard Analysis
* Credit Assessment model
* Generate new ideas that grow market share
* Understanding customer’s needs and desires
* Action plans to improve product performance and user experience
* Translated product strategy into detailed requirements and prototypes
* Established timelines with the engineering and tech team
* Assed market and industry competition analysis
* Conduct user and product research to identify baselines and gaps in the market
* Worked closely with the marketing team to understand the various customer’s needs
* Problem-solving
* Support users
* User flows
* Product requirements / specs
* Wireframes
* Training and development of users/sales team

* Product strategy
* Product road-map and timelines
* Product improvement and implementation
* Requirement gathering
* User stories
* Product analysis
* Interpretation of customer requests
* Personal / Consumer banking lending
* Increase loan volume and quality
* Proper monitoring and collection
* Product development and Growth
* Business advisory – SME
* SME Product development and management.
* Strategic partnership.
* Product performance.
* Initiatives to drive SME customer acquisition.
* Customer on-boarding and retention
* Initiatives to drive deposit
* Asset portfolio management