Director of Product Management

MarginEdge
Full-Time
Washington DC-Baltimore Area
Jan 2022 - Present · 5 mos

Senior Product Manager

Cybrary
Full-Time
Washington DC-Baltimore Area
May 2020 - Dec 2021 · 1 yr 8 mos

Product Coach and Consultant

Freelance
Full-Time
Nov 2021 - Present · 7 mos

Senior Product Manager

Social Tables (now part of Cvent)
Full-Time
Washington D.C. Metro Area
Aug 2018 - May 2020 · 1 yr 10 mos

Product lead for the core Social Tables product
• Acted as lead for all Cvent product integrations post-acquisition
• Launched first Cvent integration by leading domestic and international sprint teams, training a global salesforce, and presenting at annual user conference, resulting in 300% revenue growth
• Managed integration projects with several multinational hotel clients, facilitating millions in new business
• Built business case for improving platform collaboration functionality, released MVPs of new features, and led cross-functional team to increase adoption by 90%
• Implemented agile best practices on 4 sprint teams
• Managed a new Associate PM, providing formal and informal feedback to help grow their PM skill set

Product Manager

Shapeways
Full-Time
Greater New York City Area
Nov 2017 - Aug 2018 · 10 mos

Led cross-functional growth team of engineering, UX, marketing, and sales, ultimately creating the Sell with Shapeways business line.

• Led discovery, development, and go-to-market initiatives for new Shopify integration, growing to over 300 customers in 6 months
• Oversaw redesign of developer API and documentation, focused on enabling sellers
• Scoped launch of redesign for key purchasing flow, quickly releasing to beta for customer feedback and rapid iteration
• Sourced and oversaw implementation of new feature flagging system, now used platform-wide for multi-variant testing
• Introduced new bug reporting process, reducing unqualified bug submissions by 18% MoM

Product Manager

Social Tables
Full-Time
Oct 2016 - Nov 2017 · 1 yr 2 mos

Led product development on the newest versions of 3 events and hospitality SaaS products with over $3.5 million in revenue.

• Oversaw redesign of core product suite, increasing NPS from -21 to 26
• Personally conducted 29 user tests of redesigned product and worked with Engineering to scope critical feedback for pre-release implementation
• Supported successful company-wide launch of the new platform, enabling Sales and Customer Success and spearheading quality assurance initiative
• Led cross-functional team of executives and members from 4 departments, successfully migrating over 600 customers to the newest version of the platform
• Worked with Customer Success to identify and address top education issues, reducing support cases per user by 25%
• Used SQL, Salesforce, and Heap Analytics to create KPI dashboard and ad-hoc reports to measure product success and identify growth opportunities

Associate Product Manager

Social Tables
Full-Time
Jun 2015 - Oct 2016 · 1 yr 5 mos

Led Internal Products agile team, focused on improving business unit economics by building online customer acquisition flows, onboarding products, and data management tools.

• Rebuilt online upgrade and payment experience, reducing inbound payment inquiries by 60%
• Rebuilt internal admin tools, reducing data fixes submitted to Engineering by 60%
• Led R&D project to automate manual process of ingesting architectural CAD files into proprietary format
• Built experiment to identify most common inbound customer requests and built user-facing tooling to reduce those requests by 56%
• Evaluated business intelligence tools and instrumented analytics stack using Segment, Heap, Intercom, and other tools

Web Assistant, Department of Computer Science

Georgetown University
Full-Time
Washington, District Of Columbia
Jan 2015 - May 2015 · 5 mos

Database and Alumni Relations Assistant

Georgetown University's McDonough School of Business
Full-Time
Washington D.C. Metro Area
Jun 2013 - May 2015 · 2 yrs

• Created mockups of new alumni webpages
• Conducted usability tests for online alumni networking tool and compile report of findings
• Assisted with rollout of new Salesforce applications through user acceptance tests
• Strategized marketing and execution of MBA Reunion 2013 events with the Assistant Dean for Alumni and External Affairs
• Maintained clean data in database of all business school alumni consisting of over 20,000 alumni

Product Management Intern

Zazzle
Full-Time
Redwood City, CA
Jun 2014 - Aug 2014 · 3 mos

Developed new tool for Account Management to manage orders fulfilled by third-party manufacturers through the Zazzle platform
• Increased efficiencies by over 300%
• Wrote PRD for back-end engineers which included prioritized features and wireframes created in Balsamiq
• Coded front-end user interface using .NET
• Managed product development which included eight stakeholders across various departments using Asana
• Demoed product in front of the entire company
• Documented completed work, next steps, and maintenance needs for hand-off to stakeholders after internship ended

Assisted Product Management team with development of new tools for third-party manufacturing partners
• Conducted quality assurance by writing automation test cases, performed manual user acceptance testing, and logged and verified 27 bugs
• Wrote guidance copy

Created formulas for generating custom product names on product pages and defined metrics for A/B testing of new feature

Director Of Technology

The Hoya
Full-Time
Washington D.C. Metro Area
Nov 2013 - Apr 2014 · 6 mos

• Led development and deployment of new website, www.thehoya.com, with average daily readership of over 2,000
• Oversaw department build out, including doubling department size to 10 people and reducing technical support response time
• Conceptualized, planned, and implemented office hardware upgrades and web projects with Editorial staff
• Provided technical and strategic support to the development of the Multimedia department

Computer Science Teaching Assistant

Georgetown University
Full-Time
Washington D.C. Metro Area
Aug 2013 - Dec 2013 · 5 mos

• Taught a recitation section for a class of 15 students covering elements of HTML, JavaScript, and CSS
• Managed student tutoring, grading weekly assignments, and projects

Business Development Intern

Do Something
Full-Time
New York, NY
Feb 2013 - May 2013 · 4 mos

• Assisted Chief Marketing Officer with strategic planning for 2013
• Researched and recommend potential new partners
• Worked with Campaigns staff to initiate and develop relationships with corporate sponsors specific to 2013 campaigns
• Assisted Business Development staff with maintaining of existing partnerships

Credit Risk Management Intern

Federal Reserve Bank of Chicago
Full-Time
Chicago, IL
May 2012 - Aug 2012 · 4 mos

• Analyzed and recommend efficiencies for the Seasonal Credit application and approval process
• Led summer intern school supply drive, collecting over 5,000 items for a local school
• Collaborated with Credit Risk Management staff on preparations for successful Board of Governors operations review

Congressional Intern

U.S. House of Representatives
Full-Time
Davenport, IA, Washington, DC
Jun 2010 - Apr 2012 · 1 yr 11 mos

• Managed correspondence with constituents
• Ensured orderly casework logistics and contact with government agencies
• Collaborated with staff to vet legislation for the Congressman’s co-sponsorship

Degree Programs

Bachelor’s degree, Computer Science

Georgetown University
2011 - 2015

Visiting Student

New York University
2013 - 2013

Licenses and Certifications

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