Nick DeLessio
Skill Score
Professional (3/6)
257
Industries
Information Technology Professional and Business Services
Contact
Evaluated for Director of Product and Platform PM role archetype
Performance by Category
Communication
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Strategy
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Design
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Technology
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Execution
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Go-to-market
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Skill Progression

Director of Product Management

Product Coach and Consultant

Senior Product Manager

Senior Product Manager

Product lead for the core Social Tables product
• Acted as lead for all Cvent product integrations post-acquisition
• Launched first Cvent integration by leading domestic and international sprint teams, training a global salesforce, and presenting at annual user conference, resulting in 300% revenue growth
• Managed integration projects with several multinational hotel clients, facilitating millions in new business
• Built business case for improving platform collaboration functionality, released MVPs of new features, and led cross-functional team to increase adoption by 90%
• Implemented agile best practices on 4 sprint teams
• Managed a new Associate PM, providing formal and informal feedback to help grow their PM skill set

Product Manager

Led cross-functional growth team of engineering, UX, marketing, and sales, ultimately creating the Sell with Shapeways business line.

• Led discovery, development, and go-to-market initiatives for new Shopify integration, growing to over 300 customers in 6 months
• Oversaw redesign of developer API and documentation, focused on enabling sellers
• Scoped launch of redesign for key purchasing flow, quickly releasing to beta for customer feedback and rapid iteration
• Sourced and oversaw implementation of new feature flagging system, now used platform-wide for multi-variant testing
• Introduced new bug reporting process, reducing unqualified bug submissions by 18% MoM

Product Manager

Led product development on the newest versions of 3 events and hospitality SaaS products with over $3.5 million in revenue.

• Oversaw redesign of core product suite, increasing NPS from -21 to 26
• Personally conducted 29 user tests of redesigned product and worked with Engineering to scope critical feedback for pre-release implementation
• Supported successful company-wide launch of the new platform, enabling Sales and Customer Success and spearheading quality assurance initiative
• Led cross-functional team of executives and members from 4 departments, successfully migrating over 600 customers to the newest version of the platform
• Worked with Customer Success to identify and address top education issues, reducing support cases per user by 25%
• Used SQL, Salesforce, and Heap Analytics to create KPI dashboard and ad-hoc reports to measure product success and identify growth opportunities

Web Assistant, Department of Computer Science

Associate Product Manager

Led Internal Products agile team, focused on improving business unit economics by building online customer acquisition flows, onboarding products, and data management tools.

• Rebuilt online upgrade and payment experience, reducing inbound payment inquiries by 60%
• Rebuilt internal admin tools, reducing data fixes submitted to Engineering by 60%
• Led R&D project to automate manual process of ingesting architectural CAD files into proprietary format
• Built experiment to identify most common inbound customer requests and built user-facing tooling to reduce those requests by 56%
• Evaluated business intelligence tools and instrumented analytics stack using Segment, Heap, Intercom, and other tools

Database and Alumni Relations Assistant

• Created mockups of new alumni webpages
• Conducted usability tests for online alumni networking tool and compile report of findings
• Assisted with rollout of new Salesforce applications through user acceptance tests
• Strategized marketing and execution of MBA Reunion 2013 events with the Assistant Dean for Alumni and External Affairs
• Maintained clean data in database of all business school alumni consisting of over 20,000 alumni

Product Management Intern

Developed new tool for Account Management to manage orders fulfilled by third-party manufacturers through the Zazzle platform
• Increased efficiencies by over 300%
• Wrote PRD for back-end engineers which included prioritized features and wireframes created in Balsamiq
• Coded front-end user interface using .NET
• Managed product development which included eight stakeholders across various departments using Asana
• Demoed product in front of the entire company
• Documented completed work, next steps, and maintenance needs for hand-off to stakeholders after internship ended

Assisted Product Management team with development of new tools for third-party manufacturing partners
• Conducted quality assurance by writing automation test cases, performed manual user acceptance testing, and logged and verified 27 bugs
• Wrote guidance copy

Created formulas for generating custom product names on product pages and defined metrics for A/B testing of new feature

Director Of Technology

• Led development and deployment of new website, www.thehoya.com, with average daily readership of over 2,000
• Oversaw department build out, including doubling department size to 10 people and reducing technical support response time
• Conceptualized, planned, and implemented office hardware upgrades and web projects with Editorial staff
• Provided technical and strategic support to the development of the Multimedia department

Computer Science Teaching Assistant

• Taught a recitation section for a class of 15 students covering elements of HTML, JavaScript, and CSS
• Managed student tutoring, grading weekly assignments, and projects

Business Development Intern

• Assisted Chief Marketing Officer with strategic planning for 2013
• Researched and recommend potential new partners
• Worked with Campaigns staff to initiate and develop relationships with corporate sponsors specific to 2013 campaigns
• Assisted Business Development staff with maintaining of existing partnerships

Credit Risk Management Intern

• Analyzed and recommend efficiencies for the Seasonal Credit application and approval process
• Led summer intern school supply drive, collecting over 5,000 items for a local school
• Collaborated with Credit Risk Management staff on preparations for successful Board of Governors operations review

Congressional Intern

• Managed correspondence with constituents
• Ensured orderly casework logistics and contact with government agencies
• Collaborated with staff to vet legislation for the Congressman’s co-sponsorship

Degree Programs

Bachelor’s degree, Computer Science

Visiting Student

Licenses and Certifications

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