musonda chalwe
Skill Score
Rookie (2/6)
Finance Tech
Product Owner| Crypto services| Card| Payments| Digital wallets |

A product owner in the Fintech and payments industry. Experienced in Working with distributed teams (Globally)

Masters in Information systems, Bcom Honours in Business Informatics, Btech Business applications, a Microsoft Certified Professional (SQL 2012), Certification in payments from the payments association of South Africa, Certification in financial markets and a Diploma in Digital Marketing.

Solid experience in payments and Fintech

Having worked on projects relating to : card, 3dsecure, crypto exchanges, OAuth2.0, Open Banking,Sovereign Identity, Passwordless login, delegated authentication, and digital onboarding, crypto, API integration and systems architecture

Additionally, experience in ; Forms design and Java scripting in Adobe Live Cycle,database design and querying Microsoft SQL server 2012, data warehousing, technical documentation and user interaction design. Specialising in Designing systems for the Financial sector.

Furthermore, an exceptional communicator and product owner with experience using tools JIRA , Miro,Figma, Iterable, confluence, slack (Comfortable working remotely)

Specialties: Product owner, Card , 3dsecure, identity and access management: specifically for payments, cybersecurity, online authentication and authorisation of payments Electronic payment system compliance, complex inter bank payment queries, system design, project management, Banking industry compliance and regulations, financial systems design and development, Data mining and BI using SQL, Forms creation and editing and scripting in Adobe livecycle design ,general application development, database design and querying, Project documentation, IT governance, communication, stakeholder management and engagement.

Evaluated for Product Manager and Consumer PM role archetype
Performance by Category
Top Skills
Metrics definition Negotiation Writing and presentation Market analysis Product roadmap API integration Data retrieval Product requirements Agile methodologies Performance tracking Distribution planning
Skill Progression

Product Owner Accounts and Cards

– Prioritising of product features
-App UAT and debugging
-Setting Sprint goals.
-Participating in scrum teams as the Product Owner
-Ensuring that the team always has an adequate amount of specified and refined tasks to work on
-Removing or mitigating impediments to the team progress
-serving as the point of contact between teams and other departments
-ensuring the successful completion of Releases and Sprint Goals
-Planning, executing and monitoring UAT;
-Documenting new product features and system
-Management of Roadmap(Jira)
-Management of backlog (Jira)
-Management of team OKRs
-Stakeholder engagement

digital wallet
Mobile App

Tools used:
Jira, confluence, slack, git, Miro, iterable, amplitude,Figma

Technical Analyst Identity and Access management

Emerging Digital security standards and regulation( Local and international)
Payment technologies
Payment Flows
Biometrics and RBA

Product architecture
API integration
Work flows
UML diagramming
Requirements specifications

OpenID connect
3D secure

*Productivity Tools*

Product Owner and Specialist: Electronic Payments

Project Management
Managing internal and external (industry) projects.
New projects/opportunity analysis
Documentation and UAT of projects
Maintenance of launched projects
Interbank queries and all host transaction queries
Banks EFT representative at the payments association of South Africa
Maintaining and ensuring compliance of the electronic streams in the Bank
New projects/opportunity analysis
Relationship building and query handling with Payment System Operators
Business Development and cross divisional education
Identification of new opportunities to expand the electronic payment space usage and educate the banks divisions on the electronic channel and its uses

Designed Bank wide dashboard and payment viewer
Successful roll out of Banks Account verification system
ISO20022 champion for low value payments
facilitation of banking bilateral agreements

Systems Analyst


Nedbank Cash onboarding system
• Custodian of entire system
• Communication between Client and Digiata
• Scripting enhancements to system
• Deploying system enhancements
• Continuous improvements off “as is” system
• Suggestions to client for future enhancements
• Training Nedbank staff on system use
• Strategic planning with project sponsor
• Training Digiata Junior staff on using the system
• System Support and maintenance in Microsoft SQL

Nedbank Annual pricing Review
• Designing screens and scripting functionality
• UAT for defects
• Fixing of defects and re-testing
• Communication liaison between testers and business

Nedbank Bank Codes
• System production support

General Duties (All systems)
• System Implementations for financial industry clients
• Project management
• System maintenance and support
• Ad hoc SQL queries
• Technical financial system support
• Creation of test plans and testing systems before go-live
• User Manual creation
• System support (technical)

Project Analyst


• Liason between The payments association of South Africa (PASA) and the bank
• Documenting technical requirements

Payments association of South Africa (PASA) Membership
• EFT Business user group principal representative
• ATM SQS and chargebacks committee principal member
• Providing the bank with Documentation and notices
• representing and voting on behalf the bank at industry meetings, queries, disputes
• Ensuring the bank is compliant with PASA regulations

Master Card
• Fraud monitoring and reporting
• Ensuring compliance with MasterCard Regulations

Bank Recon
• Testing system and ensuring all aspects of requirements from the bank are covered

SASSA (Social grants) Distribution of funds
• Square off- Balancing the bank at the end of day
• Assisting pensioners with queries regarding grants
• Liasing with Net1 (company that had the SASSA contract at the time) regarding funds transfer
• Carrying out instructions to distribute pension funds every month end
• Monthly meeting with Net1

• Monitoring transactions
• Capturing instructions

General Duties:
• Documenting requirements using wireframes
• Creating of BRS/FRS documents using UML
• Requirements Gathering for projects
• Creation of test plans and testing systems before go-live
• IT project management and administration (Documentation, Liaising with external project managers, monitoring projects)
• IT admin and finances
• Carrying out financial instructions
• Creating of BRS/FRS documents using UML
• Creation of test plans and testing systems
• IT project management and administration (Documentation, Liasing with external project managers, monitoring projects)
• IT Governance(Compliance, policies)
• Fraud monitoring and reporting(Master card)
• IT admin and finances
• Bank reconciliation
• Carrying out financial instructions

System developer

Developed the following systems:
Fast food point of sale system(system was a finalist in the Microsoft imagine cup 2009 final)
Student sponsorship system
Performance management system

Degree Programs

Masters, information systems

Honours, informatics

BTECH, Business informatics

Licenses and Certifications

Product management certification

National certificate in banking

Foundation in softwaretesting

Diploma in digital marketing

Introduction to Financial Markets

MCPS: Microsoft Certified Professional

Querying Microsoft SQL server 2012

Certificate in Foundational payments