Responsible for end-to-end product strategy, design and development of SaaS -On Demand technology
Collaborating with the Clients, stakeholders, technical architects, and product development team of 11 Engineers to create Business case, Product Vision and Roadmap, Client Onboarding strategy, Project plan, and user stories. Formulated UAT strategy, coordinated with the QA team for test execution and managed defect life cycle, resulted in high-quality product delivery, Building MVP’s
Managing multiple cross-functional teams, and external vendors like Idemia (France), BIOSEC (UK) – via different communication channels, collaboration and tasks tracking (Slack, Skype, Jira, Figma, Confluence, etc.) on Technical RFP for National SIM Identity Management Solution (NSIM) Application development
Communicating product features and benefits to users and internal stakeholders and balancing trade-offs.
Helping the Marketing team with new client signups by creating user guides and giving product demos.
Managing Sprint ceremonies – Sprint Planning, Daily Scrum, Sprint Review, and Retrospective.
Identify, assess opportunities through customer needs analysis and creating the Minimum lovable product.
Leading major product improvements in the FSI
Co-Founded the 1st B2C Insurance Mobile Online Platform called PINSAPP – to tackle the menace of mobile phone theft and, help Clients & Insurers purchase mobile phone coverage policies and issue diagnosis certificates.
Managed remote cross functional teams through entire product life cycle.
Used Google Analytics data to prioritize backlog and roadmap features.
Ideated, developed, launched and led new product development of Mobile Antitheft/ Insurance Platform, translating business requirements to functional specifications, Launched new Smart phone recovery application
Created and executed go-to-market strategy to increase relationship-driven loyalty and generated subscription of over 15,400 in the 1st year in the first year of launch.
Met 115% of projected revenue targets within the offline sales channel.
Provided strategic analysis and product improvement strategy to Management.
Managed releases and prioritized backlog for iteration improvements
Managed multiple cross-functional teams, and external vendors
Synthesized requirements from stakeholders and sources of customer feedback to distil them into actionable product roadmaps and evaluated the economics of product development.
Implemented a proven 4-step method for planning and executing a prototype.
Provided technical subject matter and expertise across the Enterprise Solutions product portfolios. (IBM, TREND MICRO, EMC2, ORACLE, MICROSOFT).
Developed long-term relationships with clients, through managing and interpreting their requirements; maintaining client portfolios, improved customer experience and ensured high quality of the overall product.
Performed informal training to customer’s user groups on use and maintenance of IP Telephony and software.
Contributed to business process analysis and design, deployment planning and execution, and training development and delivery activities
Interface with internal and client team members to complete project activities and required deliverables
Troubleshoots and resolves system issues in customer environments
SIP, H.323 and other protocols performing packet captures/analysis
Assist the ICT Network and Security Team with the ongoing Telephony, design and implementations of voice technologies and projects to ensure standards are met.
Worked closely with IT project managers, database programmers and multimedia programmers
Maintaining IT telephony services, handing internal service requests and dealing with incidents but also developing fresh services to better adhere to the business needs.
Established the needs of users, monitoring user access, security and presenting technical solutions to customers showing how the solution elegantly meets requirements
Coordinated and provided Tier 2 support for the EMEA Operations Departments and the EMEA IPC Partners.
Worked closely with Engineering TAC Teams (Tier 2&3) ensuring that all escalated problems are addressed and/or escalated in a timely manner until the issue is resolved (via Remedy).
Attended meetings/conferences both internal and external to IPC in the course of rectifying various problems encountered.
PBX installation, Administration and troubleshooting, configuring Cisco phones, creating new SIP routes, new users and extensions and different profiles in Cisco Unified Call manager.
Maintain software library through producing patched hard drives and creating backup media.
Monitoring the status and progress towards resolution of assigned Incidents/Tickets.
Facilitate, integrate and document technical and business communications between IPC, Suppliers (Ericsson, Netcore, Technocom, Tele-com etc.) and customers (JP Morgan Chase, Deutsche Bank. Barclays Capital, Bank of America Merrill Lynch etc.).
Setup and manage Cisco IP Phone user accounts in Cisco Unified Call Manager ( Call pickup, Hunt group, Call waiting, Call Transfer, Call-Hold, Call Conferencing, Call Parking) and Cisco Gateway Configuration.
Aid in racking and cabling network equipment, configuring network infrastructure and UC applications, assembling and deploying Cisco IP Phones, and capturing relevant configuration for documentation.
Collaborate with teams for the Installations of POE Cisco Router (3750 MPOE) and implement connections to the Avaya G450 gateway server running Avaya Communications Manager R6.2.
Setup and install the Avaya client phones and the Avaya ACD routing via the Cisco Call Manager Administration.
Worked on Blackberry Enterprise Server, MS Exchange 2010 and Active Directory (support of Active Directory in a multi – Domain / Forest environment i.e. maintain users, groups, securities, etc).
Monitored service stack and contract inboxes in Remedy
Processed Incident quality Assessments for analyst’s on all contracts.
Checked all incidents that have been handed over where required.
Wrote reports for Top Managements on critical Priority incidents.
Worked with the customer to understand their business needs. In conjunction with the customer, identified the critical applications and services.
Established necessary break out time for technology teams during incident recovery
Responsible for the resolution and recovery of assigned Incidents.