•Responsible for Customer Experience of wlend in Bangalore.
•Monitor website visitors and chalk out ways to improve user experience on the website.
•Manage high-quality service moments for customers.
•Deliver quality customer service.
•Define quality procedures.
•Chalking out/improving operational systems at every customer touch point to ensure overall efficiency.
•Plan and execute social media activities.
•Assess Customer credibility.
– Co-founded and led operation and social media design for Clothcare.
– Preparing, Planning, and Executing New Ideas for business expansion
– Analyze, research, design, and implement processes and systems.
– Managed operations to ensure customer satisfaction.
– Initiated and manage effective relationships with merchants.