Product Manager Portfolio
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Kaitlyn Owens
Skill Scoreⓘ
Rookie (2/6)
121
Industries
Information Technology
Contact
Message Kaimaeowe
Current Solutions Engineer, Former Higher Ed Professional, Lifelong Learning Advocate.

I transitioned into technical solution engineering after a decade of experience in the higher education sector, and working with students and scholars around the globe honed my one-on-one advising skills, resourcefulness, and adaptability. Be it discussing Cloud solutions to data management to UX strategy, I bring an upbeat, creative approach when working with my clients. I look forward to helping you untangle even the most knotted of problems!

I am skilled in learning and development management, user-centered design approaches, technical writing, project management, data analysis, consulting, and earning the admiration of any dog I meet.

When I’m not on the job, I love making primo Spotify playlists, crocheting, reading mystery novels, and searching for the world’s best vegetarian biryani!

Skills
Evaluated for Product Manager and Generalist PM role archetypeⓘ
Performance by Category
Communication
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Technology
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Execution
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Experience

Solutions Engineer

  • Kyndryl
  • Full-Time
  • Mar 2021 - Present · 1 yr 1 mo

Focus on pre-sales technical consulting, requirements gathering and scope definition, artifact creation, and resource development for a newly formed team pre-sales technical support team

Collaborate with technical and non-technical partners to analyze client’s business, goals, and industry trends and recommend appropriate solutions or products that match with client’s needs.

Develop technical responses, solution diagrams, and SOWs with sellers to respond to RFIs and RFPs.

Understand offerings and capabilities of the kyndryl portfolio and create presentations to explain these offerings to people from various technical backgrounds

Engage with executives to develop technical education opportunities through targeted communication, compilation of applicable resources, and hosting virtual learning opportunities

Technical Solution Specialist, Summit Program

  • IBM
  • Full-Time
  • Jul 2020 - Mar 2021 · 9 mos

Identified growth opportunities, prioritized sales plays, and developed go-to-market execution plans using thorough review and analysis of research and data sources

Applied sales skills, industry knowledge, and technical solution expertise to address mock client business problems through the Global Sales School program.

Supported internal initiatives to increase Cloud education by creating targeted communication strategy, curating resources, and hosting virtual learning opportunities.

Engaged in a 6-month pilot technical training rotation program emphasizing hands-on learning with IBM products.

Conducted financial analysis, design thinking strategy activities, and app feature demos for a select client as part of an intensive week-long team exercise.

Achieved IBM Champion Learner Gold status (200+ hours of individual study) within 2 months of employment.

Associate Director of Career Services, School of Informatics, Computing, and Engineering

  • Indiana University Bloomington
  • Full-Time
  • Bloomington, Indiana Area
  • May 2016 - Jul 2020 · 4 yrs 3 mos

Identified key content requirements to align with desired learning outcomes and designed educational experiences for both in-person and virtual coursework, regularly utilizing LMS and Adobe Captivate

Led 3-4 sections of career courses per semester and provided tailored, one-on-one career guidance for more than 700 students per academic year

Interfaced with learners, upper management, and external stakeholders in the development of programming for diverse populations, including adult learners, first generation college students, and international clientele, ranging from 2-150+ attendees

Provided full cycle career advising for undergraduate and graduate students in STEM fields

Collected career outcome data through targeted survey techniques and open-source data collection methods

Cleaned and analyzed assessment data for use in externally facing reports using Microsoft Excel and Tableau
Wrote and maintained the school’s first career guidance publication tailored for international students

Create paper wireframes for interactive infographic redesign in collaboration with back-end developers.

Reference Librarian Assistant and Intern, Scholars’ Commons

  • Indiana University Bloomington
  • Full-Time
  • Aug 2018 - May 2020 · 1 yr 10 mos

Conduct information literacy training and reference assistance with patrons in-person, over the phone, and via IM.

Analyzed the information architecture for current web pages and training materials and proposed user experience design changes through the creation of interactive wireframes and data analysis.

Search and locate appropriate reference materials for patrons using IU propriety systems and online resources.

Academic Advisor and International Student Advisor

  • Ivy Tech Community College
  • Full-Time
  • Bloomington, Indiana Area
  • Jul 2014 - May 2016 · 1 yr 11 mos

Consulted one-on-one with clients to determine academic goals and create individualized learning pathways

Interpreted and explained college policies and procedures related to academic programs, registration, financial aid, and F-1 immigration policy.

Independently oversaw Curricular Practical Training, Optional Practical Training, and immigration change of status application for international students with a 95%+ adjudication rate.

Served as a Designated School Officer (DSO) to facilitate record management for F-1 international students in accordance with the Department of Homeland Security and college policies.

Enhanced student recruitment and retention by preparing tailored advising and marketing materials and providing subject matter expertise in financial aid, registration processes, and career planning

Planned, marketed, and oversaw day-of-logistics for campus-wide career fairs and university transfer days

Analyzed existing institutional policies for non-traditional students and international students, making recommendations for best practice changes as-needed

Associate Director of Career Services, School of Informatics, Computing, and Engineering

  • Indiana University Bloomington
  • Full-Time
  • Bloomington, Indiana Area
  • May 2016 - Jul 2020 · 4 yrs 3 mos

Identified key content requirements to align with desired learning outcomes and designed educational experiences for both in-person and virtual coursework, regularly utilizing LMS and Adobe Captivate

Led 3-4 sections of career courses per semester and provided tailored, one-on-one career guidance for more than 700 students per academic year

Interfaced with learners, upper management, and external stakeholders in the development of programming for diverse populations, including adult learners, first generation college students, and international clientele, ranging from 2-150+ attendees

Provided full cycle career advising for undergraduate and graduate students in STEM fields

Collected career outcome data through targeted survey techniques and open-source data collection methods

Cleaned and analyzed assessment data for use in externally facing reports using Microsoft Excel and Tableau
Wrote and maintained the school’s first career guidance publication tailored for international students

Create paper wireframes for interactive infographic redesign in collaboration with back-end developers.

Reference Librarian Assistant and Intern, Scholars’ Commons

  • Indiana University Bloomington
  • Full-Time
  • Aug 2018 - May 2020 · 1 yr 10 mos

Conduct information literacy training and reference assistance with patrons in-person, over the phone, and via IM.

Analyzed the information architecture for current web pages and training materials and proposed user experience design changes through the creation of interactive wireframes and data analysis.

Search and locate appropriate reference materials for patrons using IU propriety systems and online resources.

NODA Intern with New Student and Family Programs

  • Florida State University
  • Full-Time
  • Tallahassee, Florida Area
  • May 2013 - Jul 2013 · 3 mos

Trained, supervised, mentored, and evaluated 40 Orientation Leaders in order to create an welcoming, positive environment for students and family members attending orientation.

Assisted with housing and orientation logistical elements including: staff schedules, event coordination, room assignments, check-in, check-out, and housekeeping/maintenance concerns.

Served as the primary on-call supervisor in crisis situations, working to maintain student, family, and staff well-being.

Language Lab Assistant for Center for Educational Technology and Instructional Enrichment

  • Indiana University Bloomington
  • Full-Time
  • Jan 2009 - May 2010 · 1 yr 5 mos

Assisted foreign language professors in preparation of digital classroom materials and advanced pedagogical techniques.

Digitized analog materials, with a special emphasis on microfilm, to preserve rare foreign language audio recordings.

Monitored 6 computer laboratories, ensuring appropriate use of campus equipment and resources.

Degree Programs

Master’s degree, Library and Information Science

  • Indiana University Bloomington
  • 2018 - 2020

Master’s Degree, Higher Education/Higher Education Administration

  • Indiana University Bloomington
  • 2012 - 2014

Bachelor of Arts (B.A.), English Language and Literature/Letters

  • Indiana University Bloomington
  • 2007 - 2010

Licenses and Certifications

Microsoft Certified: Azure Data Fundamentals (DP-900)

AWS Certified Cloud Practitioner

Microsoft Certified: Azure Fundamentals (AZ-900)

AWS Partner: Accreditation (Business)

Virtual Selling – Foundation

IBM Virtual Collaborator

Big Data Foundations – Level 1

Data Science Foundations – Level 1

Media & Entertainment Industry Jumpstart

Enterprise Design Thinking Practitioner

Introduction to Cloud Computing