I am responsible for diagnosing and resolving customer information issues and, as a result promoting customer information quality to support Grainger’s business objectives. In this role, I manage the complete life cycle of customer information issues, utilizing both project management, root cause management knowledge, and data analytic skills to deliver timely and relevant solutions.
Define, led, and manage a Business Intelligence project to produce insightful findings that matched business objectives.
Created dashboards, reported weekly business progress, and recommended solutions based on data
Applied project lifecycle management skills to manage various projects from concept through pre-production. Assigned tasks to associates, staffed projects, mitigate risks and manage conflicts.
Gathered requirements and managed all phases of projects simultaneously from research to recommendation. Worked across marketing and business units to build out reporting dashboards in Tableau.
Created interactive analysis report in Tableau for a marketing team that helped improve monthly retention by 17% for a specific customer segment.
Teaching International Baccalaureate and IGCSE Economics curriculum
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