eficiency and drive sales, achieving an 80% increase in inside sales team productivity and significantly expanding our user base through system and process enhancements. Implemented CRM automations, reducing manual tasks, increasing lead engagement, and decreasing customer acquisition cost by 50%. Defined API requirements with tech team, enhancing telehealth support services and dialer system interoperability. Developed product roadmaps and user stories, translating user needs into actionable and clear milestones, ensuring alignment with user expectations and business goals. Identified customer and employee needs through user interviews, surveys, and other feedback mechanisms. Established cross-functional collaboration across departments, including engineering, marketing, and sales.

features to boost product success. Utilized user testing to refine features and inform targeted marketing strategies, aligning with business goals. Increased app engagement and conversion by streamlining the sign-up process, incorporating an intuitive guide and quick account verification Drove user-centric product improvements through weekly interviews and feedback, optimizing user experience. Crafted marketing strategies reflective of business aims and market insights.