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Francis Ngo
  • 7 years of experience
Skill Scoreⓘ
Rookie (2/6)
100
Industries
No Industries Found.
Skills
Evaluated for Associate Product Manager and Consumer PM role archetypeⓘ
Performance by Category
Communication
0%
Strategy
0%
Design
0%
Technology
0%
Execution
0%
Go-to-market
0%
Top Skills
System design API integration Data retrieval Database structure Listening Market analysis Metrics definition Negotiation Performance tracking Relationship building
Skill Progression
Experience

Gym Operations Staf

  • Momentum Climbing
  • Full-Time
  • Seattle, WA, USA
  • Jul 2023 - Feb 2024

• Provide high-quality customer service, fostering a positive community consistent with the gym’s vision and values
• Greet and assist patrons, resolving issues and serving as an expert resource in the facility and climbing community
• Manage multiple customer needs simultaneously, demonstrating strong multitasking abilities and task prioritization
• Eficiently handle phone inquiries, resolve issues and provide knowledgeable assistance to patrons

Software Engineer II

  • Beautycounter
  • Full-Time
  • Santa Monica, CA, USA
  • Mar 2018 - Feb 2023

• Launched the successful re-platforming of a $300M direct-selling business onto a serverless Node platform on GCP, ensuring adherence to scope, timeline and quality standards, resulting in significantly improved product scalability
• Contributed to the development and deployment of a data-driven isomorphic React application for an omni-channel retail/e-commerce website, directly impacting annual revenue of $40M year-after-year
• Orchestrated comprehensive load testing processes and optimization strategies for REST API endpoints and GraphQL queries, leading to enhanced user experience and heightened product reliability
• Conducted thorough end-to-end and A/B testing procedures for seamless product decision-making and efective project risk mitigation

Software Engineering Teaching Assistant

  • TRILOGY EDUCATION
  • Full-Time
  • Los Angeles, CA, USA
  • Feb 2018 - May 2018

• Facilitated productive classroom discussions and provided hands-on support, resulting in significantly improved student comprehensive and engagement levels
• Mentored a diverse cohort of adult learners, including working professionals and recent graduates, helping them successfully transition into careers in web development roles
• Fostered a positive and inclusive learning environment conducive to student success and personal growth

Degree Programs

Hack Reactor

  • Hack Reactor
  • - Jan 2017

Bachelor of Science

  • San Jose State University
  • Bachelor of Science
  • Jan 2005 - Jan 2010

Licenses and Certifications

No Licenses or Certifications Found.