• Executed consolidation of a content library (5000+ items) into a central repository, streamlining accessibility and organization.
• Optimized workflow processes, resulting in a 20% time reduction for content sorting and management.
• Enhanced content retrieval efficiency by 50% by ensuring consistent data quality and storage.
• Managed the end-to-end launch of an eCommerce consumer product, resulting in sold-out stock within 1 month.
• Led a team of 6 to successfully launch a self-served chatbot product, acquiring 6,000 users and boosting engagement.
• Utilized customer research and data analysis to enhance feature engagement by 15%.
• Implemented a chatbot solution for a customer support team, cutting ticket processing time by 25% and amount of inquiries by 20% due to redesigned FAQ.
• Improved project planning and progress monitoring processes, reducing daily meeting time by 30%.
• Managed the production cycle of 10 short films.
• Organized the workflow for a team of 5 people and tracked progress through pre-production, production, and post-production.
• Created technical specs, requirements, and roadmaps.
• Owned and executed 5 accommodation programs for FIFA during the 2018 World Cup.
• Closed 15+ agreements with hotels and clients.
• Created technical specifications, manuals, and instructions for contracted hotels.
• Provided support to 500+ FIFA members.
No Degree Programs Found.
No Licenses or Certifications Found.