WU Digital – Retail to Digital Channel Shift, KLO/BAU features, Partnerships, Quality, Shared Services
• Worked as a PM and part of the Product Team for CheckfreePay WIPS ( a Fiserv bill payment product for consumers who prefer to make payments in cash at a retail agent location)
• Lead new initiatives , right from ideation to launch leading to expansion of agent network by 2X
• Responsible for compliance theme for highly regulated business products
Worked in the position of Director at Salus Alpha Information since inception of the company and have significant experience in setting up and managing offshore software development center, and implementing the global/offshore delivery model
As product leader, delivered several 0 to 1 products. I defined the problem-solution-fit, set product roadmaps, managed contingencies, and brought to fore the collective expertise of my team while maintaining business-oriented vision
Roles and Responsibilities:
-Was accountable for the overall performance of the company and day to day operations
-Lead the development of products by understanding and analyzing user needs and business value
– Helped in defining a product vision and strategy with customers and working with BA, Developers & QA to build and launch new features.
-Developed and fine-tuned organizational strategies to provide uninterrupted support from India on a 24x7x365 basis to meet the growing requirements with strong focus on efficiency and costs.
-Managed, Mentored, and developed in-house talent to to take on ever increasing leadership roles to support the needs of a growing organization with challenging objectives.