- Natalie Smith
Clarifying questions: Is it a physical product or an app? who are we (start-up)? Do we have any other product in the market?
new headphones
Goal
- User acquisition since it’s a new product
Customers
- Partial hearing loss
- Complete hearing loss
- Care takers can also use it
- People who wear hearing aids – working professional and want a way to listen to music when they commuting
- People who don’t wear hearing aid
Use cases/pain points
Plug them to my phone ? put them in my ear ? select music ? start listening
- I cannot put them in my ear – I have hearing aid
- I can’t hear so need something to tackle my hearing problem
- I want to make sure it doesn’t affect my hearing aid quality so I can listen to outer sounds
- If there is a way to connect to 911 so i feel safe
Solutions
- Bone conduction technology – it’s close to the ear and converts sounds to vibration and bypass auditory
- Headphones are designed to stay outside the ear
- There is a button and connected wirelessly to call 911 and can share the location – headphones are connected wirelessly to the phone
Prioritize
| Solutions | Impact | Effort | Feasibility | Decision |
| 1 | High | High | Yes | Must have |
| 2 | High | Med | Yes | Must have |
| 3 | Med | Med | Yes | Nice to have/quick win |
Metrics
Number of headphones sold, user reviews – sentiment analysis, how many headphones are returned and the reasons for returns

Google