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Zekinat Akinwande
  • 1 years of experience
Skill Scoreⓘ
Novice (1/6)
61
Industries
No Industries Found.
Skills
Evaluated for Associate Product Manager and Generalist PM role archetypeⓘ
Performance by Category
Top Skills
Stakeholder alignment Metrics definition Listening Market analysis Negotiation Product requirements Relationship building Writing and presentation Performance tracking User feedback review
Skill Progression
Experience

CUSTOMER SUPPORT MANAGER

  • PRESTMIT.
  • Full-Time
  • Nigeria
  • May 2023 - Apr 2024

Prestmit is a user-centric platform designed for users to trade, buy, and sell digital assets as well as gift cards. Prestmit Nigeria May 2023 – Present
• Act as the primary point of contact for both current and potential customers, addressing inquiries, providing information on products, and ensuring customer satisfaction. Achieved a 98% customer satisfaction rate based on post-interaction surveys.
• Listen to and resolve customer challenges, issues, and complaints with a keen focus on turning negative experiences into positive ones. Successfully resolved an average of 100 customer issues per day, resulting in improved customer loyalty.
• Utilise excellent communication skills to engage with customers, build rapport, and ensure a positive customer experience. Commended by management for clear and efective communication, contributing to a 25% increase in customer feedback.
• Proactively engage with customers to gather feedback and insights, contributing to the development of new features and improvements on the Prestmit platform. Implemented a feedback loop that resulted in a 30% increase in customer suggestions.

PRODUCT MANAGER

  • KONECTAR
  • Full-Time
  • Nigeria
  • Jan 2023 - Jun 2023

Konectar is a B2B marketplace fostering connections between farmers and businesses, driving agricultural growth in Nigeria. Konectar Nigeria Jan 2023 – June 2023
• Spearheaded the development and improvement of the Konectar platform, a B2B marketplace connecting farmers and businesses in Nigeria. Successfully aligned platform development with the company’s strategic objectives, resulting in a 20% increase in user adoption.
• Collaborated closely with Design, Data, Developers, Sales, and Product Owner teams. Orchestrated seamless collaboration, ensuring all teams worked cohesively toward common goals. Facilitated bi-weekly cross-functional workshops to enhance team synergy.
• Translated user feedback and business goals into actionable insights, driving the development of user-focused features, enhancements, and roadmaps. Achieved a 15% improvement in user satisfaction ratings.
• Developed comprehensive product roadmaps, aligning product features with overall company objectives. Ensured that all product development activities were in sync with the company’s strategic direction, contributing to a 25% increase in overall product eficiency.

PRODUCT MANAGER

  • VOXCLIPS
  • Full-Time
  • Nigeria
  • Dec 2022 - Apr 2024

Voxclips lets you create engaging animated feature videos for your podcast that is shareable on the internet Voxclips Nigeria Dec 2022 – Present
• Led strategic development and enhancement of VoxClips video-sharing platform.
• Collaborated with cross-functional teams, including design, development, and marketing, to align product features with user needs and company objectives.
• Conducted market research, user feedback analysis, and competitor assessments to inform product roadmaps and documents.
• Spearheaded the planning and execution of product features, ensuring seamless integration with existing functionalities.
• Implemented agile methodologies, fostering clear communication and alignment.

Purchasing and Supply Chain Manager

  • Institute of Purchasing and Supply|Chartered
  • Full-Time
  • Lagos, Nigeria
  • Jan 2022 - Apr 2024

Project: Efectiveness of Inventory Management in a Manufacturing Company ( a case study of Seven Up Bottling Company)

MANAGER

  • Full-Time
  • Jul 2021 - Jul 2022

AIESEC International Inc. is the global headquarters of AIESEC. AIESEC’s core focus is facilitating international and cross-cultural leadership development programs with about 45,000 internship placements yearly (precovid). AIESEC Liberia July 2021 –July 2022
• Developed and implemented a global strategy and standard operating procedures for the organisation over 13 months. Successfully aligned operations with organisational goals, ensuring a cohesive global approach.
• Utilised market research and analysis to create a supply and demand plan for seven countries. Informed decision-making resulted in a
15% improvement in stock eficiency.
• Managed a team of 4 people and a department of 12 people to ensure efective plan implementation. Leadership contributed to a 20% increase in departmental productivity.
• Provided resources and support to enhance delivery eficiency and quality. Collaboration with the outside sales team identified and followed up on business prospects, contributing to a significant 30% increase in clients for the organisation.

Degree Programs

SPOT

  • HI
  • SPOT

Bachelor of Science in Agriculture

  • University of Ilorin
  • Bachelor of Agriculture
  • Sep 2015 - Aug 2022

Licenses and Certifications

No Licenses or Certifications Found.