Chief Of Staff
- DIRECTV
- Full-Time
- Mar 2022 - Present · 3 mos
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Skills
Evaluated for Product Manager and
Generalist PM role archetypeⓘ
Performance by Category
Communication
Strategy
Design
Technology
Execution
Go-to-market
Skill Progression
Experience
Sr. Product Management Consultant
- Moodys Northwest Consulting
- Full-Time
- Mar 2022 - Present · 3 mos
Advisory Board Member
- Tombolo Institute at Bellevue College Design Thinking Program
- Full-Time
- Bellevue, Washington, United States
- Jan 2022 - Present · 5 mos
The Tombolo Institute at Bellevue College Design Thinking Program is focused on a human-centered approach to designing products and services. Showcasing new ways to manage complexity, address human needs, and create sustainable products that serve both people and business. Helping students learn innovative ways to solving complex problems and how to apply these methods to their current roles.
Advisory board members have the opportunity to improve the curriculum by developing case studies and mentoring students to get a real world perspective on user centered design.
Program Manager
- Johnson Controls
- Full-Time
- Redmond
- Aug 2017 - Mar 2022 · 4 yrs 8 mos
Merit Award winning Program Manager and de facto Product Manager of a mature in-market product and a new product on the verge of launching in 2022.
Key Responsibilities:
• Product / Feature Ideation & Vision
• Technical Program Management
• GTM Planning
• Roadmap Planning
• Business Process Design
• Executive Briefings
• Stakeholder Management
• KPI / OKR Reporting
• Sales Training
• Marketing Messaging
• Partnership Management
Senior Consultant
- Unify Consulting
- Full-Time
- May 2016 - Aug 2017 · 1 yr 4 mos
• Client: Microsoft
• Project: Microsoft Global Engagement Programs: Global Reporting Transformation
• Led the transformation of worldwide reporting for Microsoft Global Engagement Programs
• Enabled real-time, self-service analytics with a series of Power BI dashboards
• Consolidated data from disparate data sources catered to stakeholder requirements
• Leveraged Power BI, Excel, PowerPoint, and SharePoint
• Client: Microsoft
• Project: Microsoft Global Engagement Programs: Marketing Influence Model Creation
• Led cross-functional team in business process design to align the messaging and influence of Marketing with Sales
• Leveraged data from disparate data sources to perform data mining, enrichment, and analysis
• Created and presented a proof of concept through data mining, enrichment, analysis, visualization creation and story telling
• Discovered and documented gaps and blockers to data accuracy and process automation
• Delivered specific recommendations to address gaps in data collection, accuracy, tagging, and process design
• Provided data-driven answers to questions from various stakeholders and colleagues
• Leveraged SQL, Power BI, Excel, PowerPoint, and SharePoint
• Client: Microsoft
• Project: Windows Gaming
• Led regular stakeholder reporting of KPI, trends, and insights to leadership team
• Performed special research and analysis for ad-hoc reporting including game launches, promotions, and pricing strategy
• Leveraged data from disparate data sources to perform data mining, enrichment and analysis
• Improved reporting process design to improve timing and accuracy of reporting
• Leveraged Cosmos, WSI, Power BI, Excel, PowerPoint, and SharePoint
Business Analyst
- Rosetta Stone
- Full-Time
- Greater Seattle Area
- Jul 2014 - May 2016 · 1 yr 11 mos
• Lead monthly stakeholder presentation development for the top 5 products in the organization
• Collaborate with stakeholders to understand business drivers and translate those into actionable KPI and insights
• Produce recurring product dashboards and reports used by product owners and C-Suite to make better business decisions
• Conduct ad-hoc analysis for product owners, product strategy team, and digital marketing team
• Integrate data from disparate sources involving mobile application adoption, customer engagement, and digital marketing ROI
• Create visualizations and presentations that distill data, highlight insights, and answer key stakeholder questions
• Led a team in developing a working prototype of an innovative language learning application I conceived of
• Led a team of Analysts in producing regular C-Suite presentations for company’s flagship product
• Created an ETL Script that automated a process that previously took 2 days to complete
Tools Used:
• SQL
• Excel
• Tableau
• Google Analytics
• PowerPoint
• Adobe Analytics
• Pentaho
• Distimo
• MixPanel
• Responsys
• Exact Target
• Convertro
Account Director, Digital Analytics Consulting
- Syntasa
- Full-Time
- Sep 2013 - Jul 2014 · 11 mos
• Led the west coast growth of a startup up digital analytics consulting firm
• Provided Analytics consulting to blue chip clients including Microsoft’s Integrated Marketing Platform (IMP) and JPMorgan Chase’s Voice of the Customer
• Acted as team leader of onsite analytics staff
• Provided system architecture and staffing guidance, and acted as project manager for system upgrade of world’s largest Omniture Insight deployment
• Acted as west coast brand ambassador, chief marketer, recruiter, and presenter
• Created and managed e-mail marketing campaigns to drive awareness, webinar attendance and new business development
Syntasa helps organizations leverage data to make better business decisions. The exponential growth of digital data, including website, mobile, and social, is creating opportunities for organizations to meet customer desires and expectations like never before. Syntasa offers technology agnostic analytics consulting and staffing services proven to move the meter on your specific KPI. Syntasa can help you turn both structured and unstructured data into actionable insights.
Account Manager, Premier Services
- Microsoft
- Full-Time
- Mar 2012 - Jul 2013 · 1 yr 5 mos
Q4 MVP Award Winner
Sales Excellence Award Winner
Responsibilities:
• Lead a virtual team in securing new business and expanding existing relationships with annual Microsoft Premier Services agreements
• Collaborate in developing and implementing a technology roadmap designed to deliver positive ROI
• Develop and strengthen executive level relationships to gain understanding of customer IT priorities and initiatives
• Align customer priorities, problems, and opportunities for improvement with specific services and outcomes available through Microsoft Premier Services
• Create and deliver compelling sales presentations, proposals, and documentation to influence decision makers
• Maintain ongoing relationships to ensure desired outcomes are met and ensure the customer is completely satisfied
Founder & CEO
- Qualified Renter, Inc.
- Full-Time
- Kirkland, WA
- Oct 2010 - Feb 2012 · 1 yr 5 mos
• Conceived of and developed innovative cloud based start up
• Created and updated original Web Portal
• Self-Financed and managed all Profit & Loss Responsibilities
• Determined scope, quality, schedule, budget, resources and risks of new business venture
• Managed relationships with web developer, credit bureau API, CRM, CMS, payment vendor, facilities
Major Account Executive
- IKON Office Solutions
- Full-Time
- Mar 2009 - Oct 2010 · 1 yr 8 mos
• Analyzed and improved customer business processes, monthly forecasting, reporting, and ROI tracking
• Managed complex implementation projects of hardware and software technology
• MAE of the Month July 2009, Regional MAE Demo Certification Champion 2010
Branch Sales Manager
- GreenPoint Mortgage
- Full-Time
- Apr 2006 - Aug 2007 · 1 yr 5 mos
• Directly managed company high 30-person sales force with $100 + million pipeline
• $1 million profit in 9 months as Sales Manager after inheriting a $90,000 loss in 1st quarter
• Produced #1 funding unit volume companywide, and achieved 100% of Plan
• 1st non-California branch to ever to lead company in funded loan dollar volume
Account Executive
- GreenPoint Mortgage
- Full-Time
- Nov 2004 - Apr 2006 · 1 yr 6 mos
• Established a completely new Territory of 50 + Mortgage Brokers
• Continually exceeded plan in Units and $ Funded
• Trained & Coached Multiple New Employees
Account Executive
- Xerox
- Full-Time
- Jun 2001 - Nov 2004 · 3 yrs 6 mos
• Clients included Marriott, Lockheed Martin, Legg Mason, Northrop Grumman, General Dynamics
• Over $500,000 in revenue generated, 4th place in “Taking it to the Streets” competition 2003
• Represented Xerox at events including FOSE, On-Demand Exposition, and Xerox Solutions Fair
Degree Programs
MBA, Technology Management
- City University of Seattle
- 2009 - 2011
B.S., Business Administration
- University of Maryland - Robert H. Smith School of Business
- 1997 - 2001
DAA – Award of Achievement in Digital Analytics, Analytics
- The University of British Columbia
- 2013 - 2014
Digital Marketing Analytics
- Google Analytics Academy
- 2014 - 2014
Product Management
- Product School
- Nov 2021 - Feb 2022
Licenses and Certifications
Certified Product Manager (CPM)
- Product School
- Issued Feb 2022 · No Expiration Date
- View Credential
Google – Foundations of Project Management
- Coursera
- Issued Sep 2021 · No Expiration Date
- View Credential
Google – Project Initiation: Starting a Successful Project
- Coursera
- Issued Sep 2021 · No Expiration Date
- View Credential
Product Management: Building a Product Roadmap
- Issued Sep 2021 · No Expiration Date
- View Credential
Driving Measurable, Sustainable Change
- Issued Jul 2021 · No Expiration Date
- View Credential
Lean Six Sigma: Analyze, Improve, and Control Tools
- Issued Jul 2021 · No Expiration Date
- View Credential
Lean Six Sigma: Define and Measure Tools
- Issued Jul 2021 · No Expiration Date
- View Credential
Operational Excellence Work-Out and Kaizen Facilitator
- Issued Jul 2021 · No Expiration Date
- View Credential
Cert Prep: Project Management Professional (PMP)®
- Issued Nov 2020 · No Expiration Date
- View Credential