– Successfully managed mobile(IOS and Android) and PC scrum teams.
– Anchored daily standups to track progress.
– Organised sprint planning and sprint review to plan regular features and track progress.
– Created and updated PRD/BRD, consumer user journey and wireframes to guide the team.
– Researched and analyzed the market, the users, and the roadmap for the product.
– Collaborated remotely using Jira for backlogs and user stories.
– Provide phone and email-based technical support
– Manage critical issues by setting customer expectations
– Collaborate with developers (SMEs) and escalation manager when additional support is needed
-Recovered 80% of the company’s accounts and renewals within one month through strategic planning via emails and calls .
-Managed clientele using Namecheap, Trello and Salesitivity.
– Collaborated on Git with team members using one style sheet.
– Resolved conflicts on GIt
– Developed a career details page using HTML and CSS only.
-Led my team on a virtual Hackathon on a project.
-My team and I created a News website using HTML only.
-Collaborated using Slack, Google Doc & Meet and GitHub.
I take on content development, transcription, graphics design and website designing projects.
? Researched and interviewed over ten potential users to get their pain points using empathy quadrants.
? Brainstormed with team members for solutions to the pain points.
? Designed MVP, user journey, backlog, user stories and success criteria.
? Achieved high turnover and manage a team.
? Promoted to gold level in less than six months.
– Promote the company
– Recruit talents
– Telecommunications field agent
? Mobilized and onboarded 600+ students to the app.
? Trained new ambassadors to onboard customers.
? Achieved monthly targets of 40 accounts.
? Provided physical and virtual support for users.
? Created content for customer acquisition.
? Liaised with management for quicker results.
Contributed to the smooth running of the restaurant by ensuring efficient customer service at the cash point.
Worked on customer feedback to enhance customer experience.
Collaborated with team members to manage crowd during rush hours.