Joy Chukwukere
Skill Score
Novice (1/6)
32
Industries
Information Technology
Contact
Product Manager | Fintech

I am passionate about building user-centred products that would help solve real problems.

In my previous consulting experience as a product manager, my team and I were tasked with providing a solution to unemployment in Nigeria so we interviewed over ten unemployed people and employers to get their pain-points, analysed the interview notes using the empathy mapping to understand what the users do, feel, say and think, took surveys using Google Forms.
We also designed user journeys and user flows, backlogs and roadmaps, user stories and success criteria, wireframes and prototyping and also documented our vision, problem statement, solution, personas in a product requirement document.

Also with my work experience in sales, customer support, operations, software engineering and product management in the banking sector, hospitality, telecommunications and e-commerce where I learned resilience, team play, collaboration and hard work, I am equipped and ready to smash my goal of identifying real problems and building products that would make a difference in the world.

Skills
Evaluated for and PM role archetype
Performance by Category
Communication
0%
Strategy
0%
Design
0%
Technology
0%
Execution
0%
Go-to-market
0%
Top Skills
Skill Progression
Experience

Product Manager, Fintech

Product Manager

– Successfully managed mobile(IOS and Android) and PC scrum teams.
– Anchored daily standups to track progress.
– Organised sprint planning and sprint review to plan regular features and track progress.
– Created and updated PRD/BRD, consumer user journey and wireframes to guide the team.
– Researched and analyzed the market, the users, and the roadmap for the product.
– Collaborated remotely using Jira for backlogs and user stories.

Product Manager

IT Customer Support

– Provide phone and email-based technical support
– Manage critical issues by setting customer expectations
– Collaborate with developers (SMEs) and escalation manager when additional support is needed

Hackathon team member (HTML & CSS)

– Collaborated on Git with team members using one style sheet.
– Resolved conflicts on GIt
– Developed a career details page using HTML and CSS only.

Digital Account Officer

-Recovered 80% of the company’s accounts and renewals within one month through strategic planning via emails and calls .
-Managed clientele using Namecheap, Trello and Salesitivity.

Software Engineering Trainee

Hackathon Team Lead (HTML & Git)

-Led my team on a virtual Hackathon on a project.
-My team and I created a News website using HTML only.
-Collaborated using Slack, Google Doc & Meet and GitHub.

Product Manager

? Researched and interviewed over ten potential users to get their pain points using empathy quadrants.

? Brainstormed with team members for solutions to the pain points.

? Designed MVP, user journey, backlog, user stories and success criteria.

Digital Specialist Intern

I take on content development, transcription, graphics design and website designing projects.

Sales Consultant

? Achieved high turnover and manage a team.
? Promoted to gold level in less than six months.

Campus Ambassador

? Mobilized and onboarded 600+ students to the app.
? Trained new ambassadors to onboard customers.
? Achieved monthly targets of 40 accounts.
? Provided physical and virtual support for users.
? Created content for customer acquisition.
? Liaised with management for quicker results.

Work/Study Intern

– Promote the company
– Recruit talents
-Administrative functions
– Telecommunications field agent

Service Attendant

Contributed to the smooth running of the restaurant by ensuring efficient customer service at the cash point.
Worked on customer feedback to enhance customer experience.
Collaborated with team members to manage crowd during rush hours.

Degree Programs

Licenses and Certifications

Content Marketing Foundations

Excel Essential Training (Office 365)

Technology for Product Managers

How to Build your Product Career

Product Management: Customer Development

Product Masterclass: How to Build Digital Products