Provide exceptional customer service to the FRIENDS and the Office Experience attendees numbering over 800/day, including handling ticket sales, answering questions, and ensuring an overall positive experience for guests
Facilitate guest services training for new Superfly hires to prepare them to be customer facing in fast paced environment
Oversee compliance with COVID-19 protocols and safety procedures for guests
Supervise start and end of day cash register management for flagship location, including verifying cash balances, operating store safe, and reporting any overages or shortages to Loss Provision team
Train and oversee sales associates during shifts; as keyholder, direct opening and closing of store for everything from setting up displays to organizing inventor
Created detailed video tutorials and communication plans for Salesforce Innovation Center
Identified and closed communication gaps to complete projects on time and accurately.
Assisted UX/graphic designers with graphics production for Dreamforce and internal Slack posts.
Consulted with EMEA SIC teams and implemented globally aligned training materials for new SIC assets
Assisted team copywriter with creating comms plan, audits for concierge articles and other copy assets
Collaborated and built relationships with leaders in AMER and EMEA to gain knowledge and insight on the Salesforce Innovation Center need
Assessed usability of listings on AppExchange and collaborated with app creators to update 200 solutions
Designed, edited & uploaded educational 15 videos content for internal employees on existing solutions offerings to drive awareness for Labs.
Conceptualized, wrote, and published a blog post to Medium on Salesforce dashboards and reporting for internal and external audiences
Created 10 self-guided projects, demos, and other collateral pieces to learn Salesforce’s ecosystem
Facilitated the onboarding of 75 new accounts daily to Grubhub on the Salesforce platform, ensuring menu accuracy and sufficient item detail
Completed 300 restaurant audits weekly by proofing contracts and menus to measure accuracy while adhering to Grubhub standards and legal terms
Acted as the first point of contact for prospective and existing clients; coordinated scheduling, answered questions, and provided information about services offered.
Orchestrated event planning and day-of setup to optimize led guest experience; cultivated social media presence by taking event photos and creating content including hashtags to amplify online engagement