Swati R
Skill Score
Rookie (2/6)
Finance Tech
Business Analyst | Product at ATB Financial

Experienced Business Analyst, transitioning into Product space, adept at understanding and defining problems, solving complex issues along with adding innovation and creativity to simplify the end result for the users. Love to solve issues using human-centric approach, design thinking and staying agile, along with a deep inclination towards human psychology, arts and culture exploration.

Empathetic, caring and compassionate towards understanding various user needs.

Proficient in Google Workspace and Microsoft Office Suite, as well project management & road-mapping tools like – Jira and Miro.

Constantly learning and evolving. Recently completed my User Experience Design Certificate with Cornell University online learning.

Evaluated for Associate Product Manager and Consumer PM role archetype
Performance by Category
Top Skills
Metrics definition Listening Database structure Negotiation Writing and presentation Market analysis Product roadmap System design API integration Data retrieval Product requirements User journey and personas User research Wireframes and mocks User feedback review Agile methodologies Performance tracking Growth experiments Distribution planning Relationship building
Skill Progression

Product Manager

– Led process creation for the bugs management for the ATB Personal Web
– Facilitated and actively helped track feedback and analyzed trends before the Web launch
– Funneling through the high priority, quick wins requests to be added to the features for elevated user experience
– Participating and providing reports on bug trends in various day to day ceremonies and touchpoints
– Collaboration with various development and product owners to analyze feedback
– Developed the processes and documentation for the Mobile app deployment
– Prioritizing features request and creating user stories to be worked on as per the roadmap

Project Business Analyst

– Translating the business requirements to technical solutions, along with keeping the adaption simple and easy to understand for the non-technical users.
– Vendor management and engagement to resolve feature issues and work collaboratively to design improved features
– Developed and facilitated 10+ hands on group workshops for 15+ participants to develop competencies using Jira, Replicon and Miro within ATB
– Optimization and administration of Jira including budget assessment of add-ons in support of project and teams requirements
– Management of 2500+ site-wise licenses within budgetary limits and as part of overall risk and security protocols, with a result in savings of $50-70K per year
– Mentoring new colleagues for full range of relevant Project Management tools in order to successfully and independently support users and managers

Systems Consultant

– Proactively managed 50+ daily Tier-2 support requests tailored to specific enterprise client
– Spearheaded the development of knowledge base for 15+ analysts across 5 support teams to ensure excellent customer service
– Onboarding new team members in the correct policies and procedures relevant to their designated enterprise client
– Translating business needs into technical configuration to be communicated to other supporting teams as part of the Windows 7 and the SAP upgrades

Junior System Administrator

Learnt about various tools and technologies used at the City of Calgary, participated in projects with various operations teams. Volunteered with helping the flood victims.

Degree Programs

User Experience Design Certificate

Technology Infrastructure Management

Bachelors in Technology, Computer Science

Licenses and Certifications

No Licenses or Certifications Found.