• Saved 1500 hours of manual work a year by automating several daily & weekly reports using VBA and Power Automate
• Improved information visibility for users by creating Power BI reports thereby reducing the user search time
• Achieved faster resolution of user queries by creating a chatbot using Microsoft power platform
• Translated business requirements into technical specifications and developments
• Designed dozens of software solutions driving continuous improvement to processes
• Prepared Business Requirement Specifications
• Worked with the software development team to design solutions that met the business requirements and fulfil user stories
• Reengineered an active business process to make it lean and efficient thereby saving more than 50% of time consumed
• Achieved a 40% increase in user response rate, reducing the turnaround time by 30%, by improving the work process & building a new notification system
• Hands-on experience in SAP ERP and ServiceNow
• Automated and improved various daily and weekly reports which helped in reducing ~50 hours of manual work a month there by saving around 8000$ a year
• Improved notification process by developing a new automation technique which resulted in a greater response rate thereby reducing the TAT by 20%
• Handled high request volumes while maintaining utmost quality in its delivery
• Proactively identified potential process improvements and actively worked on researching and implementing new and efficient methods
• Reengineered an active process to make it lean and efficient while working very closely with the senior management
• Achieved 100% AR turnover by improving the process, data analytics and developing best practices checklist
Function : Business Development & Operations
Business Development –
• Conducted research and Identified new business opportunities
• Brought in new tie-ups which were beneficial to the company
• Assisted in the negotiation and closing of deals with key partners
• New type of agent identification and onboarding
• Mentored branch staff to achieve targets
• Recruited and trained interns to conduct data collection and marketing activities
• Oversee working of the assigned products
• Providing reports on agents and sales performance
• Collaborated with IT team to ensure impeccable functioning of the process associated with the products
• Distribution of marketing literature & latest/revised catalogues to channel partners & sales team
Agent Productivity –
• Increased number of active single agents
• Recommended ideas to improve single agent operating platform which helped in reducing the turnaround time (TAT)
Data analysis for Business Development –
• Analyzed, interpreted and converted statistics into charts and graph reports to present findings at local meetings.
• Analyzed monthly sales to identify areas that required further promotion in order to maximize profits
Marketing and promo rollouts for single agents and customers
• Identified new business opportunities and brought in tie-ups
• Trained branch staffs
• Motivated branches to achieve targets
• Oversee working of the assigned product
• Distribution of marketing literature & latest/revised catalogues to channel partners & sales team.
• Actioned 100+ RTO tax payment requests & account opening verifications daily
• Responded to customer account inquiries. Also, assisted customers in completing the bank forms which resulted in increased time for branch staff to focus on their main work
• Project – Organizational study
Time Period: 2 Months
Topic: Working capital financing by Canara Bank
MBA internship in finance domain which included a project study to understand the working of ‘working capital financing’ provided by Canara Bank for the MSME sector and organizational study of the company.