Work across two teams: one focusing on product strategy, and one on piloting new features
• Lead a team of UX designers and researchers on 4-6 week product discovery sprints to create new digital journeys using design thinking techniques. (e.g. HMW digitize the lending process for CIBC clients?)
• For each sprint, responsible for competitive research, business casing, stakeholder management, workshop facilitation, technology team coordination and overall project success.
• Lead the development of new features (e.g. to split expenses) with a team of two designers and six developers, and pilot them with internal CIBC employees to test user value
• For each feature responsible for writing user stories, helping refine the user experience, developing measurable KPI’s, and coordinating launch and feedback