
Highly motivated, accountable and focused, with proven track record in managing services and teams within a fast paced and complex environment.
Currently leading Digital and Live Operations at UEFA. With an extensive background in Finance, having performed almost a full circle, encompassing FrontOffice/Client Management, BackOffice/Operations and MiddleOffice/Reporting and Analysis.
Along my path I have developed my knowledge of how people “function”, what drives them and the best ways to use collaborative work to improve organizations.
Adopting a customer-oriented posture, I believe a sound work ethic and high accountability of individuals allow organizations to thrive and achieve new heights.
Risk and Budget Assessment were paramount during my ventures in Finance, which helped me improve my complex problem solving and analytical skills.
Always with my mind set on honing my technical skills, I am truly passionate about tackling difficult challenges and designing solutions to enhance organizations’ efficiency and productivity.
- Work (8)
- Education (3)
Digital Operations Lead
- UEFA
- Full-Time
- Porto Area, Portugal
- Jan 2020 - Dec 2021
-Managing a cross functional team, helping them achieve operational excellency
-Delivering live 100+ digital events – EURO, Champions League, Europa League matches across UEFA’s digital channels
-Maintaining and evolving UEFA’s digital software ecosystem
-Orchestrating and coordinating internal stakeholders and suppliers to develop digital products
-Ensuring operational soundness and supporting the development lifecycle of an extended product portfolio
-Managing CRM components – securing integrity of the solution, maintaining, and improving the customer scoring model and monitoring data quality
-Monitoring UEFA.com data flow integrity and quality
– Improving efficiency of business processes and redesigning business process mapping
Markets Analyst
- Golden Wealth Management
- Full-Time
- Porto, Porto, Portugal
- Oct 2018 - Dec 2019
Main Responsibilities:
? Provide Asset Management Controlling regarding the Pension Funds Business Unit,
specifically risk management, periodic reporting (internal, client-side and supervision/regulatory body-oriented).
? Delivering key statistics of the team and company’s business development, providing
insights into areas to be improved, pitfalls and possible future threats.
? Deliver investment proposals and monthly reports of client´s portfolios.
? Prevent fiduciary irregularities on the firm’s assets under management by monitoring KYCs and risk exposure.
A key point during my tenure, was leading the project for the integration of a full Business Unit, following the acquisition of a Pension Fund company, with relevant success, concluding it ahead of schedule and on budget with no drag to both organizations.
Operations Specialist
- Golden Wealth Management
- Full-Time
- Porto Area, Portugal
- Jul 2016 - Sep 2018
Operations Intern
- Golden Wealth Management
- Full-Time
- Porto e Região, Portugal
- Jul 2015 - Jun 2016
Contact Center Agent
- CONTACT
- Full-Time
- Porto e Região, Portugal
- May 2015 - Jul 2015
Associate Agent
- Deutsche Bank
- Full-Time
- Porto Area, Portugal
- Sep 2014 - Apr 2015
Financial Advisor
- Banco Best
- Full-Time
- Porto e Região, Portugal
- May 2012 - Aug 2014
Degree Programs
Bachelors , Computer Engineering
- Instituto Superior de Engenharia do Porto
- May 2012 - Aug 2014 · 2 yrs 4 mos
Frequency – Geographic/Geophysical Engineering
- Faculdade de Ciências da Universidade do Porto
- May 2012 - Aug 2014 · 2 yrs 4 mos
Frequency – Mathematics
- Faculdade de Ciências da Universidade do Porto
- May 2012 - Aug 2014 · 2 yrs 4 mos
Licenses and Certifications
No Licenses or Certifications Found.