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Raphael Idemetuk
  • 3 years of experience
Skill Scoreⓘ
Novice (1/6)
77
Industries
Consumer Tech Finance Tech Industrials
Skills
Evaluated for Associate Product Manager and Generalist PM role archetypeⓘ
Performance by Category
Communication
0%
Strategy
0%
Design
0%
Technology
0%
Execution
0%
Go-to-market
0%
Top Skills
Performance tracking Data retrieval Product requirements User journey and personas User research Wireframes and mocks User feedback review Agile methodologies API integration Growth experiments Digital marketing Distribution planning Relationship building Negotiation Metrics definition Listening Database structure Writing and presentation Feature prioritization System design
Skill Progression
Experience

Product Manager Intern

  • enoverlab
  • Full-Time
  • Sep 2024 - Dec 2024

• Collaborated with a cross-functional team of 8, including developers, designers, and marketing professionals, to deliver MVP within the project deadline.
• Spearheaded user research efforts, conducting surveys and interviews with over 100 users, leading to a 35% increase in feature adoption after implementation.
• Defined and prioritized product requirements by creating detailed user stories and acceptance criteria, ensuring alignment with company goals and customer needs.
• Analyzed website performance metrics and worked with the development team to reduce website loading time by 20%, resulting in a 15% increase in user retention.
• Conducted competitive analysis to identify market trends and benchmark product performance, influencing two key product iterations.
• Designed wireframes and collaborated with UI/UX designers to enhance the user experience, improving user engagement from an average of 2 minutes to 3.5 minutes per session.
• Led sprint planning and retrospectives, ensuring 100% of tasks were completed on time and exceeded team delivery goals by 10% .

Operations Supervisor

  • Rehoboth Specialist Hospital
  • Full-Time
  • Rivers, Nigeria
  • Mar 2023 - Apr 2024

• Co-supervised a team of 12 staff, ensuring daily operational goals were met with a 98% success rate over a 12-month period.
• Streamlined inventory management processes, reducing stock discrepancies by 25% through effective monitoring and reporting systems.
• Implemented a new workflow system that cut patient waiting time by 30%, leading to a 20% improvement in customer satisfaction.
• Conducted performance reviews and training for team members, achieving a 15% increase in team productivity within six months.
• Collaborated with senior management to develop operational strategies that improved departmental efficiency and contributed to a 10% reduction in overhead costs.

Customer Technical Support

  • NHS
  • Full-Time
  • Jan 2021 - Jun 2022

• Handled an average of 80+ customer inquiries daily, maintaining a 95% resolution rate within first contact.
• Achieved a 20% reduction in response time by implementing a ticket prioritization system for high-urgency queries.
• Collaborated with the quality assurance team to revise knowledge base articles, reducing common support queries by 15% .
• Monitored and analyzed customer feedback, recommending process improvements that enhanced overall customer satisfaction scores from 85% to 92% .

Degree Programs

Bachelor of Science in Computer Science

  • University of Calabar
  • Bachelor's, Computer Science
  • Jan 2018 - Sep 2022

Licenses and Certifications

No Licenses or Certifications Found.