HR Policies and Processes
o Communicating policies and procedures to all staff whilst also reporting flagrant non-compliance.
Recruitment and Strategy
o Sourcing for talents through various channels.
o Reviewing applications, short-listing candidates and managing the interview process.
o Responsible for scheduling and logistics of all interviews between candidates and hiring managers.
o Creating a comparative report that ranks candidates based on skills and competencies which is used for making hiring decisions.
Learning and Development
o Aligned organizational objectives with the Leaning and Development curriculum for all employees within the Group.
o Evaluate the effectiveness of training by obtaining feedback from trainees, line managers and HODs.
o Constantly researching creative ways to make Optimum exposures a better place to work.
HR Operations
o Preparing severance package and conducting exit interviews for departing staff.
o Plan, manage and execute staff welfare projects.
o Leave management.
o Planning and preparing monthly headcount report, report on turnover and updating the organization’s chart.
o Handling Staff HMO registration and pre-employment medical tests.
o Review, update and maintain proper filing of employees’ file and records, performance appraisal forms and training schedules.
o Initiate promptly the process of bi-annual appraisals.
o Grievance handling and conflict resolution.
Resolution of query online.
? Share and publish content on all social media content
? Creation of ideas to promote the brand
? Engage in conversation wherever the brand is mentioned or where there is a comment on the brand online.
• Promoting products and services and solving complaints.
• Managing route schedules to maximize time and enhance efficiency.
• Answering to inquiries.
• Giving instructions upon query resolution.
• Promoting products and services and solving complaints.
• Conflict resolution and management.
• Monitory and evaluation.
• Upscaling of goods and services
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