Iretioluwa Ogunmola
Skill Score
Novice (1/6)
76
Industries
No Industries Found
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Skills
Evaluated for Associate Product Manager and Generalist PM role archetype
Performance by Category
Communication
0%
Strategy
0%
Design
0%
Technology
0%
Execution
0%
Go-to-market
0%
Top Skills
Listening Negotiation Relationship building Sales training and support User feedback review Writing and presentation Digital marketing Distribution planning Market analysis Market positioning Marketing collateral Metrics definition Performance tracking Product requirements User journey and personas User research
Skill Progression
Experience

Team Lead, Customer Service

• Assisted in the development of the organization website and Channel from ideation to launch and ensuring it is seamless for customers use.
• Assisted in the creation of packages consisting of medical laboratory and radiology test for specific target markets which brought a turnover of 80%
• Developed Standard Operating Procedures (SOPs) for the customer service department and ensure quality standards are met.
• Developed a Product Requirement Document for the website.
• Conducts surveys to identify customers pain points, enquiries and feedbacks and recommends solutions to the organization stakeholders on how to further improve our services.

Customer Service Executive

• Being a direct point of contact for all customers, I ensured exceptional customer service by providing a smooth, comfortable and seamless experience for all clients, in a professional manner.
• Assisted all clients with enquiries and resolve complaints in a prompt manner.
• Actively stayed abreast of the company’s products, pricelist, development, and other changes relevant to the customer, thus attracting clients for repeat visits or referrals.
• Accurately documented all clients’ records, maintaining utmost confidentiality.
• Actively engaged with other departments to ensure customer satisfaction.
• I ensured strict adherence to the organizational core values.

Sales and Marketing Executive

• Analyzed financial data and developed effective strategies to reduce business cost and increase company profits by 100%.
• Analyzed and managed customer feedback data to determine how well the company’s products and services were perceived by 100%.
• Conducted market research, using digital marketing tools to identify new business opportunities.
• Assisted in developing M&E systems through framework development, staff guidance and technical support.

Degree Programs

Bachelor of Science in Microbiology

Licenses and Certifications

Product Management