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Odunayo Sokehinsi
  • 10 years of experience
Skill Scoreⓘ
Professional (3/6)
217
Industries
No Industries Found.
Skills
Evaluated for Associate Product Manager and Consumer PM role archetypeⓘ
Performance by Category
Communication
0%
Strategy
0%
Design
0%
Technology
0%
Execution
0%
Go-to-market
0%
Top Skills
Data retrieval Listening Market analysis Metrics definition Negotiation Performance tracking Relationship building Writing and presentation Database structure Wireframes and mocks
Skill Progression
Experience

Customer Support Representative

  • BOLT TECHNOLOGY
  • Full-Time
  • Lagos, Nigeria
  • Aug 2019 - Dec 2023

• Provided exceptional customer service, resolving queries and issues promptly, leading to a 30% improvement, in customer satisfaction rating
• Utilized Microsoft Excel and SQL to analyze support data, extract meaningful insights, and contribute to process improvements, resulting in reduced first response time (FRT) by 20%.

Customer Support Representative

  • JUMIA
  • Full-Time
  • Lagos, Nigeria
  • Apr 2014 - Aug 2019

• Engaged in comprehensive customer support operations, resolving complex issues, and ensuring optimal user experiences.
• Acted as a bridge between customers and product development teams, adeptly gathering and analyzing feedback for continuous product enhancements.
• Leveraged Microsoft Excel and SQL expertise to perform data analysis, extract insights, and contribute to decision-making processes for service improvements.

Degree Programs

Bachelor of Business Administration

  • Ahmadu Bello University
  • Bachelors degree in Business Administration
  • - Jan 2024

Licenses and Certifications

No Licenses or Certifications Found.