Odunayo Sokehinsi
Skill Score
Professional (3/6)
217
Industries
No Industries Found
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Skills
Evaluated for Associate Product Manager and Consumer PM role archetype
Performance by Category
Communication
0%
Strategy
0%
Design
0%
Technology
0%
Execution
0%
Go-to-market
0%
Top Skills
Data retrieval Database structure Listening Market analysis Metrics definition Negotiation Performance tracking Relationship building Writing and presentation Product roadmap User journey and personas Wireframes and mocks Agile methodologies Build vs buy vs partner Business model design Digital marketing Distribution planning Feature prioritization Growth experiments Market positioning Marketing collateral Pricing strategy Product requirements Product vision Stakeholder alignment User feedback review User research
Skill Progression
Experience

Customer Support Representative

• Provided exceptional customer service, resolving queries and issues promptly, leading to a 30% improvement, in customer satisfaction rating
• Utilized Microsoft Excel and SQL to analyze support data, extract meaningful insights, and contribute to process improvements, resulting in reduced first response time (FRT) by 20%.

Customer Support Representative

• Engaged in comprehensive customer support operations, resolving complex issues, and ensuring optimal user experiences.
• Acted as a bridge between customers and product development teams, adeptly gathering and analyzing feedback for continuous product enhancements.
• Leveraged Microsoft Excel and SQL expertise to perform data analysis, extract insights, and contribute to decision-making processes for service improvements.

Degree Programs

Bachelor of Business Administration

Licenses and Certifications

No Licenses or Certifications Found.