Product Manager
- RepairPal
- Full-Time
- Sep 2021 - Present · 7 mos
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Melanie Cipher
Skill Scoreⓘ
Professional (3/6)
261
Industries
Automotive
Contact
Skills
Evaluated for Director of Product and
Internal Tools PM role archetypeⓘ
Performance by Category
Communication
Strategy
Design
Technology
Execution
Go-to-market
Skill Progression
Experience
Yoga Instructor
- Mystic Bridge to Wellness
- Full-Time
- Mystic, Connecticut, United States
- Jan 2022 - Present · 3 mos
I teach a class called Nervous System Reset Yoga
Yoga Instructor
- Twisted Dog Yoga
- Full-Time
- Colchester, CT
- Nov 2019 - Present · 2 yrs 5 mos
I teach gentle yoga/yoga for injury and limited mobility, and sometimes Yin
Senior Product Manager
- Dealertrack
- Full-Time
- Groton, CT
- Mar 2020 - Sep 2021 · 1 yr 7 mos
Define the product vision, strategy and roadmap.
Gather, manage, and prioritize stakeholder requirements.
Work closely with engineering, sales, training, government affairs, marketing, client services, external partners, and clients to help solve problems and create product enhancements.
Provide subject matter expertise on features, business rules, and functionality within my products.
Currently working on a significant product rewrite in partnership with DMV modernization.
Product Manager
- Dealertrack
- Full-Time
- New London/Norwich, Connecticut Area
- Jun 2017 - Mar 2020 · 2 yrs 10 mos
Define the product vision, strategy and roadmap.
Gather, manage, and prioritize stakeholder requirements.
Work closely with engineering, sales, training, government affairs, marketing, client services, external partners, and clients to help solve problems and create product enhancements.
Provide subject matter expertise on features, business rules, and functionality within my products.
Supervisor, Contract Implementation (formerly Supervisor, Sales and Training Planner)
- Dealertrack
- Full-Time
- Groton, CT
- Dec 2013 - Jun 2017 · 3 yrs 7 mos
Managed a team including performance reviews, one-on-one meetings.
Provided daily supervision including time sheets, approval of PTO requests, approval of expenses, and delegation of daily work.
Process improvement and special projects including changes to software programs, creation of process workflows, and cross-company initiatives.
Team training and development in new software and processes.
Team building activities.
Daily use of Salesforce, SAP (including SuccessFactors), state-specific internal and external programs, and Microsoft Office.
Sales and Training Planner
- Dealertrack
- Full-Time
- Groton, CT
- Oct 2012 - Dec 2013 · 1 yr 3 mos
Created and maintained customer accounts
Solved internal and external client issues
Maintained relationships with DMV and other state agencies
Contract management, including approval of sales opportunities
Customer Service Representative
- Traditions Performance Firearms
- Full-Time
- Old Saybrook, CT
- Oct 2010 - Oct 2012 · 2 yrs 1 mo
Customer service, including troubleshooting customer issues with firearms.
In-person and telephone sales of parts, products, and accessories.
Warehouse, catalog mailing, and other duties as assigned.
Service Administrator
- Sennheiser Electronic Corporation
- Full-Time
- Old Lyme, CT
- Mar 2004 - Oct 2010 · 6 yrs 8 mos
Customer support including troubleshooting product issues.
Use of JD Edwards, MAS90, and other software programs.
Answered phones and emails, data entry of repair and replacement orders.
Warehouse receiving of product sent in for repair.
Degree Programs
Master’s Degree, Industrial and Organizational Psychology
- University of New Haven
- 2013 - 2016
Bachelor’s Degree, Business Administration and Management, General
- Eastern Connecticut State University
- 2000 - 2012
Junior High/Intermediate/Middle School Education and Teaching
- Lesley University
- 1997 - 1999
200 hour certification, Yoga Teacher Training
- Zen and Now/Recovery Yoga
- 2018 - 2018
Yin Yoga Foundations , Yoga Teacher Training/Yoga Therapy
- Yoga Ranger Studio
- Oct 2020 - Nov 2020
Licenses and Certifications
Trained Mentor
- Mentor Collective
- Issued Feb 2022 · No Expiration Date
Pragmatic Management Certified (PMC-II)
- Pragmatic Institute
- Issued Aug 2019 · No Expiration Date
Google Analytics for Beginners
- Google Analytics for Business
- Issued Mar 2018 · No Expiration Date
- View Credential
Graduate Certificate in Human Resource Management
- University of New Haven
- Issued Nov 2014 · No Expiration Date
Coaching & Feedback
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Accounts & Contacts Badge
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Culture of Feedback
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Great Management
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Impact of Unconscious Bias
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Improving Data Quality
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Public Speaking Skills
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Trust & Influence
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UX Research Basics
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