
Experienced Operational expert with a demonstrated history of working in the Ecommerce industry. Skilled in Microsoft Office package ,PowerPivot, Power query and MCDM. Strong analytical thinking with a Master of Business Administration – MBA focused in Operations Management and Supply chain from Shahrood University of Technology.
- Work (4)
- Education (2)
Product Operations Analyst
- Divar
- Full-Time
- Jul 2021 - Feb 2022
Product Operations sits at the intersection of Product, Engineering, Customer Success, and Operations and helps to improve alignment, communication, and processes around product development.In this role, I’m working in a product team to manage and execute operation projects and tackle challenges to ensure the operational process is running smoothly.
What I do is:
*Analyzing data to help product management make better-informed decisions.
*Improving operations processes to streamline product development
*Overseeing quality assurance checks on operations processes
and leveraging both quantitative and qualitative data to inform and influence product, and operation roadmaps.
Operational Performance Management Specialist _ Commercial Excellence
- Digikala.com
- Full-Time
- Jul 2020 - Jul 2021
In the operational performance excellence team, I was managing sellers’ performance by the main KPIs (Delay, Cancellation, Return). I tried to empower sellers, revising SOPs and defining new technical and operational projects to decrease these issues and achieve better marketplace productivity.
Operational Problem Solving Specialist
- Digikala.com
- Full-Time
- Mar 2020 - Jun 2020
In the Operational Problem Solving team, I was in the fulfillment center to improve processes and solve unforeseen problems.
Degree Programs
Master of Business Administration – MBA, Operations Management and Supply chain
- Shahrood University of Technology
- 2017 - 2019
Bachelor’s degree, Mechanical Engineering
- BNUT - Babol Noshirvani University of Technology
- 2013 - 2017
Licenses and Certifications
No Licenses or Certifications Found.