Landon Palay
Skill Score
Professional (3/6)
Enterprise Tech
Tech Support Team Lead at Hyland Software

I have worked in the IT field for the last 6 years and have experience ranging from video and lighting to software and hardware repair. I am currently working at Hyland software in Westlake Ohio supporting our OnBase enterprise content management software.

Evaluated for Associate Product Manager and Technical PM role archetype
Performance by Category
Top Skills
Metrics definition Listening Negotiation Writing and presentation Market analysis Agile methodologies Relationship building
Skill Progression

Technical Specialist

Tech Support Senior Analyst

Continue support our ecm suite of software while helping support analysts grow in their position.

Tech Support Analyst

Support our OnBase ecm software

IT support

Provide help to progressive employees with problems ranging from software errors to hardware malfunctions.

A/V Technician

* Worked closely with lighting technicians to set up the appropriate Mix of light, sound and video for specific client’s events
* Worked closely with clients throughout event to troubleshoot
issues that arose with the equipment setup.
* Assisted students in the union with any issues and kept technology throughout the student union running smoothly

Promotions Intern/ Scene Team

* Created brand marketing campaigns and initiated through city wide promotion
* Set up live broadcasting equipment in out-of-station locations and worked closely with station engineers to achieve the best sound and reception for the broadcast
* Communicated with fans and clients through social media sites and incorporated opinions and suggestions into the marketing campaigns
* Worked with a bevy of video and sound editing software to sync live video and audio feeds to embed onto our website

PC Repair/Customer Service

Helped customers pinpoint computer issues either over the phone or in person
* Assisted customers with software and minor hardware related computer Problems as a first line of defense
* Created intake forms and packaged computers for transport to second level pc
Repair facility
* Sold refurbished computers to customers looking for a computer that fit Their current needs.

Degree Programs

Bachelor of Science, Communication Technology

Licenses and Certifications

No Licenses or Certifications Found.