Technical Specialist
- Hyland
- Full-Time
- United States
- Nov 2021 - Dec 2023
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Landon Palay
Skill Scoreⓘ
Professional (3/6)
205
Industries
Enterprise Tech
Tech Support Team Lead at Hyland Software
I have worked in the IT field for the last 6 years and have experience ranging from video and lighting to software and hardware repair. I am currently working at Hyland software in Westlake Ohio supporting our OnBase enterprise content management software.
Skills
Evaluated for Associate Product Manager and
Technical PM role archetypeⓘ
Performance by Category
Top Skills
Skill Progression
Experience
Tech Support Senior Analyst
- Hyland Software
- Full-Time
- Westlake ohio
- Sep 2015 - Dec 2023
Continue support our ecm suite of software while helping support analysts grow in their position.
Tech Support Analyst
- Hyland
- Full-Time
- Aug 2012 - Dec 2023
Support our OnBase ecm software
IT support
- Progressive Insurance
- Full-Time
- Mayfield Heights, Ohio
- Jun 2011 - Aug 2012
Provide help to progressive employees with problems ranging from software errors to hardware malfunctions.
A/V Technician
- Ohio State University Student Union
- Full-Time
- Sep 2010 - Nov 2010
* Worked closely with lighting technicians to set up the appropriate Mix of light, sound and video for specific client’s events
* Worked closely with clients throughout event to troubleshoot
issues that arose with the equipment setup.
* Assisted students in the union with any issues and kept technology throughout the student union running smoothly
Promotions Intern/ Scene Team
- CD101.1 @ 102.5 FM
- Full-Time
- Jun 2010 - Dec 2010
* Created brand marketing campaigns and initiated through city wide promotion
* Set up live broadcasting equipment in out-of-station locations and worked closely with station engineers to achieve the best sound and reception for the broadcast
* Communicated with fans and clients through social media sites and incorporated opinions and suggestions into the marketing campaigns
* Worked with a bevy of video and sound editing software to sync live video and audio feeds to embed onto our website
PC Repair/Customer Service
- The Laptop Guy
- Full-Time
- Jun 2010 - Sep 2010
Helped customers pinpoint computer issues either over the phone or in person
* Assisted customers with software and minor hardware related computer Problems as a first line of defense
* Created intake forms and packaged computers for transport to second level pc
Repair facility
* Sold refurbished computers to customers looking for a computer that fit Their current needs.
Degree Programs
Bachelor of Science, Communication Technology
- The Ohio State University
- 2007 - 2011
Licenses and Certifications
No Licenses or Certifications Found.