Technical Specialist
- Hyland
- Full-Time
- United States
- Nov 2021 - Present · 7 mos
Landon Palay
Skill Scoreⓘ
Professional (3/6)
205
Industries
Enterprise Tech
Contact
Skills
Evaluated for Associate Product Manager and
Technical PM role archetypeⓘ
Performance by Category
Communication
Strategy
Design
Technology
Execution
Go-to-market
Skill Progression
Experience
Tech Support Analyst
- Hyland
- Full-Time
- Aug 2012 - Present · 9 yrs 10 mos
Support our OnBase ecm software
Tech Support Senior Analyst
- Hyland Software
- Full-Time
- Westlake ohio
- Sep 2015 - Present · 6 yrs 9 mos
Continue support our ecm suite of software while helping support analysts grow in their position.
IT support
- Progressive Insurance
- Full-Time
- Mayfield Heights, Ohio
- Jun 2011 - Aug 2012 · 1 yr 3 mos
Provide help to progressive employees with problems ranging from software errors to hardware malfunctions.
Promotions Intern/ Scene Team
- CD101.1 @ 102.5 FM
- Full-Time
- Jun 2010 - Dec 2010 · 7 mos
* Created brand marketing campaigns and initiated through city wide promotion
* Set up live broadcasting equipment in out-of-station locations and worked closely with station engineers to achieve the best sound and reception for the broadcast
* Communicated with fans and clients through social media sites and incorporated opinions and suggestions into the marketing campaigns
* Worked with a bevy of video and sound editing software to sync live video and audio feeds to embed onto our website
A/V Technician
- Ohio State University Student Union
- Full-Time
- Sep 2010 - Nov 2010 · 3 mos
* Worked closely with lighting technicians to set up the appropriate Mix of light, sound and video for specific client’s events
* Worked closely with clients throughout event to troubleshoot
issues that arose with the equipment setup.
* Assisted students in the union with any issues and kept technology throughout the student union running smoothly
PC Repair/Customer Service
- The Laptop Guy
- Full-Time
- Jun 2010 - Sep 2010 · 4 mos
Helped customers pinpoint computer issues either over the phone or in person
* Assisted customers with software and minor hardware related computer Problems as a first line of defense
* Created intake forms and packaged computers for transport to second level pc
Repair facility
* Sold refurbished computers to customers looking for a computer that fit Their current needs.
Degree Programs
Bachelor of Science, Communication Technology
- The Ohio State University
- 2007 - 2011
Licenses and Certifications
No Licenses or Certifications Found. Share Your Certifications.