Customer Success Manager
- Dentsu Singapore
- Full-Time
- Singapore
- Jan 2023 - Dec 2023
Managed a $4M portfolio across 6 APAC countries (Singapore, Indonesia, Vietnam, Malaysia, New Zealand, &
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• Australia), fostering strategic client relationships, and exceeding FY 2023 sales targets by 11% Orchestrated cross-market and cross-vertical collaboration, ensuring a successful global website launch for a Fortune 500 bank within the planned lead time(<3.2% variance) and roadmap Proactively upsold to senior decision-makers, aligning with business objectives, yielding a 5% revenue boost, and elevating C-Sat by 32%