• Spearheaded the design and implementation of an exceptionally efficient product, facilitating the Esim connectivity process. Successfully launched the product for B2C customers, resulting in a notable 48% increase in new customer acquisition.
• Innovatively eliminated manual processes by introducing a seamless eSIM activation system for Mobile Network Operators (MNOs) and their customers. This simplified activation process contributed to a remarkable 70% increase in revenue.
• Addressed existing customer pain points by introducing a new category for service activation, leading to a significant 50% boost in conversion rates.
• Strategically pivoted to launch Software as a Service (SaaS) functionality tailored for prominent service providers such as APPLE, GOOGLE, and JIO. This initiative resulted in the successful onboarding of new service providers.
• Empowered customers with the ability to scan QR codes at airports and Points of Sale (POS), allowing them to easily onboard and choose desired services. This user-friendly approach contributed to a substantial 30% growth in the existing customer base.
• Launched a highly available (99999), multi-clustered cloud-based SaaS software, ensuring optimal reliability and availability for user’s system resulting Zero downtime and traffic increased on product by 20%.
• Created and maintained the product vision, backlog throughout the product’s life cycle in the Agile/SAFe framework.
• Collaborated with seniorstakeholders, business leaders to create, maintain the Product Requirement Document (PRD).
• Created epics, features and stories with the development team in the Agile/Scrum environment.
• Created customer-centric Screen designs Mockups and gave walkthrough sessionsto the technical and business team.
• Created the User Guide for the features and conducted training for the operations team.

Role: Product Manager, Cloud Protection & Licensing , Credit card Payment security July 2020 – July 2021

Roles & Responsibilities:
• Led the conceptualization and development of advanced cryptographic features for credit card processing systems, achieving a 15% reduction in unauthorized access.