Ian Muchora
Skill Score
Rookie (2/6)
102
Industries
Jobs Search and Employment Service
Contact
PM Fellow at NextLeap

Passionate Administrator with over 3 years experience in human resources & finance industry. Extensive work in learning and development support, Operations, Market Research and Customer Experience. Highly tech-savvy, innovative and creative. Special strengths in developing & implementing cost cutting measures, creating tracking tools and data analysis & management.

Skills
Evaluated for Associate Product Manager and Generalist PM role archetype
Performance by Category
Communication
0%
Strategy
0%
Design
0%
Technology
0%
Execution
0%
Go-to-market
0%
Top Skills
Metrics definition Listening Negotiation Writing and presentation Business model design Market analysis Product roadmap Build vs buy vs partner Feature prioritization Data retrieval Product requirements User journey and personas User research User feedback review Stakeholder alignment Performance tracking Growth experiments Pricing strategy Digital marketing Distribution planning Relationship building
Skill Progression
Experience

Market Research and Sales Insourcing Executive

• Handle the market research projects for numerous companies in various industries.
• Managing the team that conducts the research.
• Commissioning the surveys, planning and briefing the team on the particulars of the research.
• Ensuring the team carrying out the research have all the available resources.
• Coordinating and offering any additional support to the market research team.

Learning and Development Support

Office Administrator

•Planning and coordinating company meetings and managing the official calendar of events.
• Managing office supplies, procuring supplies and ensuring adequate inventory also managed to
identify saving opportunities in utility usage, saving the company 25% of the annual budget.
• Creating and managing the office budget and ensuring adherence by Cutting inventory costs by 20%.
• Maintaining office files and other records both online and offline.
• Managing customer payments ensuring accurate records and reports.
• Facilitating communication between various cross-functional departments to ensure alignment and
clarity through reports and spreadsheets as requested.
• Managing clients ensuring customer satisfaction while resolving any client issues.
• Facilitating the implementation of new organizational processes, workflows, policies and procedures
with minimal ramp-up time.

Customer Service Representative

• Handle the day to day queries and referrals to the concerned departments and ensuring customer satisfaction.
• Keeping records of customer payments and effectively managed the front office by attending to over
20 guests and clients daily.
• Handling office mail, compiling data and creating reports.
• Maintained customer satisfaction 20% above industry standard continuously

Sales Executive

• Facilitated informative presentations to motivated clients, increased pipeline by 43%. Consistently
sought out new opportunities to expand business
• Responsible for managing and updating client information within the in-house sales database.
• Identified new customers through cold calling activities, both in-person and telemarketing.
• Developed, documented, and executed sales strategies for 150+ existing accounts, as well as
potential accounts across various industries.
• Created a CRM for the company to keep track of all the clients, both old and new.

Degree Programs

Bachelor of Arts – BA, Economics and Sociology

Certificate, Sales

Licenses and Certifications

No Licenses or Certifications Found.