Ian Muchora
Skill Score
Rookie (2/6)
102
Industries
Jobs Search and Employment Service
Contact
Evaluated for Associate Product Manager and Generalist PM role archetype
Performance by Category
Communication
0%
Strategy
0%
Design
0%
Technology
0%
Execution
0%
Go-to-market
0%
Skill Progression

Office Administrator

•Planning and coordinating company meetings and managing the official calendar of events.
• Managing office supplies, procuring supplies and ensuring adequate inventory also managed to
identify saving opportunities in utility usage, saving the company 25% of the annual budget.
• Creating and managing the office budget and ensuring adherence by Cutting inventory costs by 20%.
• Maintaining office files and other records both online and offline.
• Managing customer payments ensuring accurate records and reports.
• Facilitating communication between various cross-functional departments to ensure alignment and
clarity through reports and spreadsheets as requested.
• Managing clients ensuring customer satisfaction while resolving any client issues.
• Facilitating the implementation of new organizational processes, workflows, policies and procedures
with minimal ramp-up time.

Market Research and Sales Insourcing Executive

• Handle the market research projects for numerous companies in various industries.
• Managing the team that conducts the research.
• Commissioning the surveys, planning and briefing the team on the particulars of the research.
• Ensuring the team carrying out the research have all the available resources.
• Coordinating and offering any additional support to the market research team.

Learning and Development Support

Customer Service Representative

• Handle the day to day queries and referrals to the concerned departments and ensuring customer satisfaction.
• Keeping records of customer payments and effectively managed the front office by attending to over
20 guests and clients daily.
• Handling office mail, compiling data and creating reports.
• Maintained customer satisfaction 20% above industry standard continuously

Sales Executive

• Facilitated informative presentations to motivated clients, increased pipeline by 43%. Consistently
sought out new opportunities to expand business
• Responsible for managing and updating client information within the in-house sales database.
• Identified new customers through cold calling activities, both in-person and telemarketing.
• Developed, documented, and executed sales strategies for 150+ existing accounts, as well as
potential accounts across various industries.
• Created a CRM for the company to keep track of all the clients, both old and new.

Degree Programs

Bachelor of Arts – BA, Economics and Sociology

Certificate, Sales

Licenses and Certifications

No Licenses or Certifications Found. Share Your Certifications.