Product Manager Portfolio
Ian Muchora
Skill Scoreⓘ
Rookie (2/6)
102
Industries
Jobs Search and Employment Service
Contact
Message Ian Muchora
PM Fellow at NextLeap

Passionate Administrator with over 3 years experience in human resources & finance industry. Extensive work in learning and development support, Operations, Market Research and Customer Experience. Highly tech-savvy, innovative and creative. Special strengths in developing & implementing cost cutting measures, creating tracking tools and data analysis & management.

Skills
Evaluated for Associate Product Manager and Generalist PM role archetypeⓘ
Performance by Category
Communication
0%
Strategy
0%
Design
0%
Technology
0%
Execution
0%
Go-to-market
0%
Performance by Skill
Skill Progression
Experience

Office Administrator

  • Yusudi
  • Full-Time
  • Jul 2018 - Present · 3 yrs 11 mos

•Planning and coordinating company meetings and managing the official calendar of events.
• Managing office supplies, procuring supplies and ensuring adequate inventory also managed to
identify saving opportunities in utility usage, saving the company 25% of the annual budget.
• Creating and managing the office budget and ensuring adherence by Cutting inventory costs by 20%.
• Maintaining office files and other records both online and offline.
• Managing customer payments ensuring accurate records and reports.
• Facilitating communication between various cross-functional departments to ensure alignment and
clarity through reports and spreadsheets as requested.
• Managing clients ensuring customer satisfaction while resolving any client issues.
• Facilitating the implementation of new organizational processes, workflows, policies and procedures
with minimal ramp-up time.

Market Research and Sales Insourcing Executive

  • Yusudi
  • Full-Time
  • Nairobi
  • Mar 2020 - Aug 2020 · 6 mos

• Handle the market research projects for numerous companies in various industries.
• Managing the team that conducts the research.
• Commissioning the surveys, planning and briefing the team on the particulars of the research.
• Ensuring the team carrying out the research have all the available resources.
• Coordinating and offering any additional support to the market research team.

Learning and Development Support

  • Yusudi
  • Full-Time
  • Kenya
  • Aug 2018 - Dec 2019 · 1 yr 5 mos

Customer Service Representative

  • Yusudi
  • Full-Time
  • Nairobi, Kenya
  • Jul 2018 - Dec 2019 · 1 yr 6 mos

• Handle the day to day queries and referrals to the concerned departments and ensuring customer satisfaction.
• Keeping records of customer payments and effectively managed the front office by attending to over
20 guests and clients daily.
• Handling office mail, compiling data and creating reports.
• Maintained customer satisfaction 20% above industry standard continuously

Sales Executive

  • Adreach
  • Full-Time
  • Chiromo, Nairobi Kenya
  • Feb 2018 - Apr 2018 · 3 mos

• Facilitated informative presentations to motivated clients, increased pipeline by 43%. Consistently
sought out new opportunities to expand business
• Responsible for managing and updating client information within the in-house sales database.
• Identified new customers through cold calling activities, both in-person and telemarketing.
• Developed, documented, and executed sales strategies for 150+ existing accounts, as well as
potential accounts across various industries.
• Created a CRM for the company to keep track of all the clients, both old and new.

Degree Programs

Bachelor of Arts – BA, Economics and Sociology

  • Egerton University
  • 2013 - 2017

Certificate, Sales

  • Yusudi

Licenses and Certifications

No Licenses or Certifications Found.