? Conducted and coordinated both external and internal product and process training
? Instructional design of elearning courses in Articulate Storyline
? Creation of unit LMS-site in Totara
? Completed successful company-wide intercultural customer service training project
? Created working competence management model
? Assessed training needs
? Created training documentation and videos
? Consulting towards customers
? Main target to enable sales team
? Created internal and external Learning Academy (learn.opuscapita.com) for employees, partners and customers
? Recruited and built Learning Academy team, with highest employee satisfaction in all company (per GPTW Trust Index)
? Converted company’s training from webinars to combination of praised online micro-learning and on-site programs
? Selected and implemented a new LMS, managed creation of 250+ online lessons, several on-site workshops and learning paths
?? Lead knowledge base project, building system from scratch and creating content
?? Created product learning academy
?? Internal and external product trainings and demos
? Conducted and coordinated both external and internal product and process training
? Instructional design of elearning courses in Articulate Storyline
? Creation of unit LMS-site in Totara
? Completed successful company-wide intercultural customer service training project
* Founder of online jewellery webshop
* Setting up, developing and designing both framework and content
* Copywriting all products
* Managing day to day operations
* Free time project. Sold in April 2014
? Created working competence management model
? Assessed training needs
? Created training documentation and videos
? Consulting towards customers
* Writing articles and guides
* Moderating discussion forum
* Researching and providing information to the site’s users
* Developing project with new ideas, tweaks, etc.
* Free time project
* Managing Borland Tempo Legato, Project Management system
* Conducting in-house, on-site trainings at various offices
* Conducting in-house trainings via internet & phone
* Coordinating trainings
* Providing after-training support to the system’s users
* Monitoring projects according to company standards
* Planning and executing training sessions for employees in all nordic offices, with excellent results
* Taking charge of team responsibilities and coaching the team by providing training, information and carrying out ad hoc projects
* Developed system used for monthly team appraisals and individual performance
* Making air/car/hotel reservations, visa handling for clients in a B2B-relationship with a lot of customer contact
* Top performer in both number of cases handled and quality assessments
* Coordinating in-house trainings, i.e. arranging venues, trainers and participants. Trainings were either for new employees or brush ups for current employees
* Managing a pool of 5 trainers. Administrating training, staffing and keeping materials up to date. Handling trainer recruitment, appraisals and salaries
* Evaluating current trainings in terms of participant satisfaction and goals achieved
* Completed an office-wide training needs analysis, in part resulting in a performance evaluation system developed by me