• Supported the adoption & execution of new processes and tools by balancing out the new process at the doled out Global Content site; adjusting the new process for maximum effectiveness and precision if required; proposing and overseeing new systems; and, coaching the early adoption teams to dispatch new process and tools.
• Comprehended Product & Project necessities, distinguished technical tools, and archive gaps, and imparted specification issues to internal stakeholders
• Identified opportunities to improve project documentation and constantly upgraded common learning vaults of global content training and procedure material.
• Conducted point by point survey and analysis of current procedures and give proposals to proficiency, quality, and efficiency upgrades.
• Refined and organized thoughts and best practices with global stakeholders for execution into Global Content Operation.
• Made decisions to influence own work inside set parameters, elevate others. Recommend upgrades to work process, tools and techniques and review needs.
• Performed investigation on the end products for quality deliverables, coordinated RCA to resolve in case of opportunities.
• Created a Communication site of the Team from the scratch using SharePoint so as all global Stakeholders can understand the new updates, news, what the team does & to identify the POCs with their concerns.
• Conducted project kick-off meetings, defined project objectives, scope, budget, and vendor, highlighted risks and managed detailed project schedules using Confluence and Microsoft Excel to generate quick and precise reports.
• Conducted and documented weekly status review for upper management using different tools like JIRA, analyzing the data by querying the database using SQL.
• Developed and maintained productive working relationships with project owners, business functions, IT developers, vendors, and other project stakeholders.