Business Data Analyst
- Phoenix Innovations LLC
- Full-Time
- Jun 2021 - Jan 2022 · 8 mos
• Supported the adoption & execution of new processes and tools by balancing out the new process at the doled out Global Content site; adjusting the new process for maximum effectiveness and precision if required; proposing and overseeing new systems; and, coaching the early adoption teams to dispatch new process and tools.
• Comprehended Product & Project necessities, distinguished technical tools, and archive gaps, and imparted specification issues to internal stakeholders
• Identified opportunities to improve project documentation and constantly upgraded common learning vaults of global content training and procedure material.
• Conducted point by point survey and analysis of current procedures and give proposals to proficiency, quality, and efficiency upgrades.
• Refined and organized thoughts and best practices with global stakeholders for execution into Global Content Operation.
• Made decisions to influence own work inside set parameters, elevate others. Recommend upgrades to work process, tools and techniques and review needs.
• Performed investigation on the end products for quality deliverables, coordinated RCA to resolve in case of opportunities.
• Created a Communication site of the Team from the scratch using SharePoint so as all global Stakeholders can understand the new updates, news, what the team does & to identify the POCs with their concerns.
• Conducted project kick-off meetings, defined project objectives, scope, budget, and vendor, highlighted risks and managed detailed project schedules using Confluence and Microsoft Excel to generate quick and precise reports.
• Conducted and documented weekly status review for upper management using different tools like JIRA, analyzing the data by querying the database using SQL.
• Developed and maintained productive working relationships with project owners, business functions, IT developers, vendors, and other project stakeholders.
• Handled the part of preparing SWOT analysis and recommending the right kind of configurations for computers to the clients, also carrying out regular inspections of the hardware and software and on finding any problems, finding the root cause of them.
• Commissioning new technical upgrades according to the scale of budget allocated to such projects.
• Initiating research processes in order to recognize the points of concern in the chain of the entire specific IT service.
• Copied, logged and scanned supporting documentation and placed all information in client files.
• Responded to customer requests via telephone and email and effectively answered questions and inquiries.
• Performed initial client assessment and analysis to begin research process.