Co-Owner / Co-Regional Director

NASA Utah - National Auto Sport Association Utah Region
Full-Time
Tooele, Ut
Jan 2015 - Present · 7 yrs 4 mos

Company dedicated to hosting automotive races, and high performance driving events with a strong focus on learning and safety.

• Develop short-term and long-term product and marketing strategy for automotive events that serve over 450 members through Utah, Idaho, Montana and Wyoming, and guest drivers from throughout the US and Canada. Leading to revenue growth each year since we started in 2016.
• Plan, write and send all customer and employee email campaigns. Customer emails see an average of 31% open rate.
• Collaborate with other owners and staff to continuously grow our participation levels through website campaigns, social media, paid advertising, and targeted event promotion.
• Provide outstanding customer service in person, on the phone, and via emails.
• Resolve conflict with an eye towards long-term customer retention as well as ongoing growth.
• Research and write proposals for Tooele County tourism grants. Have successfully received tourism grant each available year since 2016.

Looking for new opportunities

Looking for new opportunities
Full-Time
Utah
Jul 2019 - Jan 2020 · 7 mos

Program Manager, ST SUV West

Ford Performance Racing School
Full-Time
Utah, United States
Jan 2020 - Present · 2 yrs 4 mos

• Manage projects associated with ST SUV program ensuring that all deliverables are clearly communicated, properly tracked, and completed within budget and scheduled timeframes.
• Work with vendors to ensure all deliverables are completed on time, within budget, and maintain the high standards of Ford Performance Racing School.
• Create and maintain documentation and diagrams for program exercises, and employee processes.
• Train and mentor instructors on all aspects of the program, including exercise specifics, program movement, vehicle knowledge, and instructing techniques.
• Create, write, and manage all participant communications with a focus on engaging content that participants will read ahead of their program date. Collaborate with other program managers to ensure parity between program communications, and that best practices are being followed.
• Provide outstanding customer service in person, on the phone, and via emails.
• Recruit, hire, train, and manage operations staff.

Internet Marketing Manager

Sorenson Communications
Full-Time
Greater Salt Lake City Area
Oct 2001 - Jul 2019 · 17 yrs 10 mos

• Collaborated with IT, outreach, public relations, engineering, and content writers to build development timelines, and to design and execute campaigns for new products and features.
• Used Asana, Excel, and other tools to track project deliverables and timelines.
• Planned, built, and executed, email marketing campaigns for lists of up-to one hundred thousand customers, and up-to six thousand employees.
• Worked with IT teams to troubleshoot and fix network and server issues.
• Collaborated with IT cloud team and contractors to define the technology needs, build a project plan, and execute the move of all corporate websites from outdated physical servers to an AWS cloud-based architecture.
• Utilized customer, and employee feedback, along with Google Analytics to constantly improve all aspects of six websites that see an average of over 35,000 unique views per month.

Software Engineer

emWare Inc.
Full-Time
Mar 2000 - Jun 2001 · 1 yr 4 mos

Associate Software Engineer

YSource Inc.
Full-Time
Aug 1999 - Mar 2000 · 8 mos

Repair Customer Service

Qwest Communications
Full-Time
1997 - 1999 · 2 yrs