Responsibilities:
*New Features development for internal staff management Software.
*Creating processes within the dev team to enable us work in Agile.
*Facilitating daily standups, sprint planning, sprint reviews, sprint retrospectives.
*Product backlog refinement.
*Managing product features roadmap.
*Planning User research.
Sverigerose Nig is an online Afro-centric Leather goods retail business. Inventory was sourced from a network of local artisans. My achievements as the Managing Director includes:
*Developed strategies for growth management.
*Ensure continues retail growth through branding and online advertisement.
*Implemented marketing strategies to ensure growth in key consumer segments.
*Carried out surveys to identify areas of service deficiency.
*Created new product lines to boost inventory and retain new customers.
*Partnered with delivery agencies to ensure prompt delivery of customer orders.
*Created and Managed social media platforms to keep customers engaged and draw in new business.
*Managed inventory.
*Ensured tax compliance
SENIOR OFFICE ADMINISTRATOR:
*Coordination and Management of office facilities: I digitized the filing system and reduced paper filing up to 70% in 3yrs. Took charge of procurement of all office supplies and cut our running cost by 35% in 12months.
*Internal Audit coordination: Carried out internal quarterly audit of the company’s Quality Management System (QMS) to ensure compliance, coordinated risk assessment procedures and documented results.
*Credit Controller: Prepared invoices for completed jobs and sent to Customers. Coordinated a weekly debt drive on all unpaid invoices and reduced debts by 27% in 2015, 48% in 2016 and 55% in 2017.
LOCAL HR COORDINATOR:
*Coordinated documentation and onboarding of new staff. Set up a Conflict resolution system that enabled employees file operational complaints. Increased Staff retention by 65%.
*Managed the HR data system for the Nigeria Team. Advised staff on questions related to benefits, Company HR policies and PAG.
*Coordinated all statutory payments and compliance issues for Staff in Nigeria. Ensured 99% Statutory compliance.
*Provided administrative support to DNV GL Academy in Spain and Norway. Developed a training needs identification system, monitored and scheduled training. Maintained an updated training file to ensure the organization had a ready pool of certified staff to carry out operations.
As the Customer Relationship Manager at FABRON Nig Ltd, I ensured strict adherence to all service standards and Service Level Agreements (SLAs) based on the organisation’s customer segmentation model. maintained compliance with all regulations and statutory requirements. All these was achieved by:
•Creating and maintaining a client database for all customers, taking customers phone calls for enquiries and complaints. Resolving customers issues according to need.
•Identifying potential customers, sending out emails and following through until completion of sale. I developed and implemented marketing strategies and promos to retain market share.
•I monitored staff performance in the field, coordinated the training & performance evaluations of field Staff and monitored their daily activities.
No Licenses or Certifications Found. Share Your Certifications.