Chetan Kamalraj
Skill Score
Rookie (2/6)
Consumer Tech Telecommunications
MBA candidate at University of Wisconsin-Madison

Empathetic and dedicated MBA candidate with over six years of experience in the technology sector, with a high customer focus. I am familiar with the software development and testing lifecycle, having a demonstrated track record of managing cross functional teams across geographies and cultural boundaries, to achieve high impact results.

Evaluated for Product Manager and Technical PM role archetype
Performance by Category
Top Skills
Metrics definition Listening Negotiation Writing and presentation Product vision Market analysis Product roadmap Build vs buy vs partner Feature prioritization Data retrieval Product requirements User journey and personas User research Wireframes and mocks User feedback review Stakeholder alignment Agile methodologies Performance tracking Digital marketing Sales training and support Marketing collateral Relationship building
Skill Progression

Graduate Teaching Assistant

Program Operations Intern

– Saved $200K annually by building a budget tracking application using Agile methodology; interviewed 15 customers to gain insights and improve the design and functionality of the tracker
– Created a high-level strategy for guiding UI/UX interface design for a data congregation website to boost the efficiency of 350 employees by 20%
– Drove cross-functional collaboration with 50+ people from teams such as marketing, data, operations, engineering to communicate the company’s value to prospective clients

Product Manager

• Effectively managed client needs and requirements through developing new features, saving over $30 million in various high-impact features working in collaboration with various teams across organization and geographies
• Garnered customer feedback & analyzed data to measure the success and failure of different features to develop product strategy; decreased customer tickets by 5%
• Spearheaded the feature prioritization meeting and owned the product roadmap for Radio Network Controller; met 80% of all feature deadlines by identifying and mitigating roadblocks
• Planned and managed product implementation, dependencies, and release of features like New encryption algorithm for ciphering that enhanced the call handling capacity by 15%
• Interviewed clients to collect feedback and assessed their pain points to develop re-transmission in bad coverage area feature that resulted in a 20% increase in throughput and faster data speed, enhancing customer experience
• Developed the product requirement documentation, detailed experimentation, and execution plans and define roll-out strategy for features across the customer base

Scrum Master

• Responsible for day-to-day management, Sprint ceremonies, and delivery of committed projects with high quality
• Led a cross-functional understaffed team to install, configure, and monitor networking platforms that support over a million calls per second by leveraging resource sharing across teams, improving team efficiency by 8%
• Accelerated backlog completion by 15% by reorganizing way-of-working by improving meeting cadence between the testing team and stakeholders for faster identification and mitigation of team risks and impediments
• Oversaw conflict resolution, dependencies, leading to 100% on-time delivery of committed projects
• Identify, manage, and prioritize product teamwork and deliverables, in the agile backlog.
• Mentored interns in 2017, receiving one of the best mentoring feedback company-wide and resulting in all 3 interns getting full-time offers

Test Engineer

• Showed deep customer empathy by constantly engaging on client forums, reproducing customer problems by mapping their user journeys, creating user personas, and conducting scenario analysis to resolve grievances, decreasing resolution time by 10%
• Saved 500 FTE- hours/year by automating in-person end-to-end testing, using a Python script leading to a smoother transition during the pandemic
• Enhanced the test coverage of the company’s cloud product by working on its security and performance
• Planned and deployed complex infrastructure to support verification of various software to be delivered to customers
• Troubleshoot and strategize solutions when KPIs aren’t being met, particularly engagement, retention, and user satisfaction metrics
• Drove continuous improvement initiatives by running regression tests every day and analyzing failures to decrease the failure rate by 12%
• Ensured compliance by administering User Acceptance Testing in each release by looking at KPI, gave customer presentations to audiences with varying levels of technical competencies, leading to higher customer satisfaction
• Reduced manual intervention by automating regression trigger from Jenkins, saving 2000 man-hours/year.
• Implemented an integrated, interactive Tableau dashboard with Biz Ops metrics for increased visibility, improved decision making, and saving meeting hours by 35%

Intern Engineer

• Collaborated with a team of two interns to design a Buck-boost converter to increase the efficiency of the wind turbine.
• Integrated solar panel to a wind turbine to create a system of renewable sources of energy

Degree Programs

Master of Business Administration – MBA, Technology Strategy and Product Management

Bachelor of Engineering (B.E.), Electrical, Electronics and Communications Engineering

Licenses and Certifications

Lean Six Sigma Yellow Belt Certificate

Certified Product Management Professional

MBB Cloud seminar

Environmental Management Systems and the Standard ISO 14001:2004

Ethical Business Training

Information security in Nokia